Alicia Montemayor
Austin,TX
Summary
Dynamic Care Coordinator with a proven track record at Senture, excelling in multidisciplinary team collaboration and care planning. Adept at optimizing treatment delivery through effective communication and problem-solving. Recognized for enhancing patient outcomes by implementing strategic process improvements and maintaining meticulous documentation.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Senture
12.2020 - Current
- Built strong relationships with providers to deliver support for all requests.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
Account Executive - Payables and Receivables
GR Fresh
05.2019 - 11.2020
- Maintained records by imaging invoices, debits, and credits.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
Customer Service Representative
Atento
10.2015 - 05.2019
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
Education
BBA - Business Administration
The University of Texas Rio Grande Valley
Edinburg, TX05-2024
Skills
- Multidisciplinary team collaboration
- Process improvements
- Active listening
- Database coordination
- Multitasking and organization
- Care planning
- Strategic planning
- Organizational skills
- Cultural sensitivity
- Goal setting
- Conflict resolution
- Verbal and written communication
- Organizational standards
- Data entry
- Time management
- Workflow management
- Problem-solving
- Clear communication
- Documentation
- Documentation proficiency
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Coordinator
Senture
12.2020 - Current
Account Executive - Payables and Receivables
GR Fresh
05.2019 - 11.2020
Customer Service Representative
Atento
10.2015 - 05.2019
BBA - Business Administration
The University of Texas Rio Grande Valley
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