Alicia Moore
Sandpoint,ID
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Goal-oriented Guest Services Supervisor with 4 years of experience. Exceptionally fast learning with aptitude for maintaining big picture values through efficient day-to-day systems.
Overview
27
27
years of professional experience
Work History
Guest Services Supervisor
Waterfront Property Management
05.2020 - 01.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
Cashier
AGC Enterprise
08.1996 - 05.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Sandpoint High School
Sandpoint, ID06.1991
Skills
- Sales Planning
- Operations Management
- RFID Keycard Administration
- Customer Relationship Management
- Greeting Customers
- Increasing Occupancy
- Processing Payments
- Front Office Support
- Check-In Procedures
- Making Reservations
- Guest Relations
- Generating Reports
- Adjusting Schedules
- Guest Accommodations
- Conflict Management
- Customer Service Standards
- Inventory control
- Time management
- Customer service excellence
- Adaptability
- Empathy and understanding
- Problem-solving abilities
- Organizational skills
- Multitasking
- Decision-making
- Payment Processing
- Front Desk Operations
- Customer Service
- Relationship Building
- Guest Experiences
- Reservations Management
- Room Inspections
- Vendor Interaction
- Front Desk Management
- Shift Scheduling
- Interviewing and Hiring
- Staff Training
- Supply Purchasing
- Guest Registration
Timeline
Guest Services Supervisor
Waterfront Property Management
05.2020 - 01.2024
Cashier
AGC Enterprise
08.1996 - 05.2020
Sandpoint High School
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