Alicia Moore
Summerville,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Advanced Medical Support Assistant
Ralph H Johnson VA
Charleston, SC
05.2023 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Verified patient service eligibilities for services rendered at the facility.
- Answered high volume of incoming phone calls,typically 80-130 per day in a timely and professional manner.
Manager of Operations
Ace Hardware
Summerville, SC
10.2023 - 05.2024
Business Coordinator
Aura HomeCare
Summerville, SC
09.2022 - 06.2023
- Performed data entry tasks into company databases accurately and efficiently.
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Managed daily office operations including ordering office supplies when needed.
- Collaborated with human resources to develop and maintain staff position descriptions.
- Processed invoices for payment according to established procedures and regulations.
- Handled incoming phone calls in a professional manner while providing accurate information about the company's products or services.
- Ordered supplies necessary for day-to-day operations of the business.
- Hired, trained and managed Home Care Aides and supervised 50 staff members on a weekly basis
- Assisted with the development of presentations using PowerPoint software applications.
- Responded as first line of contact to customer inquiries and complaints, resolving when possible, and escalating to technical or business experts as necessary.
- Maintained records related to personnel issues such as sick days taken by employees.
- Assisted in preparing monthly reports for review by senior management staff.
- Spoke with business customers and presented payment card offerings to help businesses streamline expense management and improve cash flow.
Small Business Owner
Moore H2O Cleaning Service
Summerville, SC
04.2019 - 09.2022
- Oversaw daily operations of small business including customer service and financial management.
- Developed marketing campaigns to deliver messages to right audience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Residential and business office cleaning per demand
- Guaranteed quality work and dependence of services
Business Office Manager
Harmony Senior Services
Summerville, SC
11.2019 - 05.2022
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Handled confidential company information in accordance with established protocols.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Ordered supplies when necessary to keep the office running smoothly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Reviewed invoices for accuracy to identify cost savings.
- Supervised business office staff and administrators, driving office operations.
- Ensured that all office equipment was maintained properly.
- Scheduled meetings and appointments for executive team members.
- Managed office budget and ensured accurate financial records were kept.
- Directed and oversaw office personnel activities.
Site Management/Billing
Quality Heathcare Development
Summerville, SC
03.2016 - 10.2019
- Developed and maintained effective working relationships with patients, vendors, staff members, and other medical office personnel.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Managed account receivables to maintain payments within net terms.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
Manager
Saratoga Hospital
Saratoga Spgs, NY
04.1999 - 03.2016
Manager
Saratoga Surgical Specialists
Saratoga Spgs, NY
08.1999 - 04.2004
Phone operator/medical records
Saratoga Cardiology
saratoga, NY
07.1996 - 04.1999
Education
Certificate - Business
University Of Notre Dame
2013
Associate of Science - Human Resources
Adirondack Community College
1992
High School Diploma - Math/Science
Moriah Central School
1978
Skills
- Healthcare billing proficiency
- Extensive ER experience
- Strong medical ethic
- Problem resolution ability
- Extensive medical terminology knowledge
- Medical coding capability
- Competency in procedure development
- Staff training and development
- New employee orientations
- People-oriented
- Exceptional communicator
- Operations management
- Policy/program development
- Skilled negotiator
- Complex problem solving
- Calm under pressure
- HIPAA compliance
- Data entry
- Documentation
- ICD-9 coding experience
- Critical thinking skills
- Work well independently
- Professional demeanor
Timeline
Manager of Operations
Ace Hardware
10.2023 - 05.2024
Advanced Medical Support Assistant
Ralph H Johnson VA
05.2023 - Current
Business Coordinator
Aura HomeCare
09.2022 - 06.2023
Business Office Manager
Harmony Senior Services
11.2019 - 05.2022
Small Business Owner
Moore H2O Cleaning Service
04.2019 - 09.2022
Site Management/Billing
Quality Heathcare Development
03.2016 - 10.2019
Manager
Saratoga Surgical Specialists
08.1999 - 04.2004
Manager
Saratoga Hospital
04.1999 - 03.2016
Phone operator/medical records
Saratoga Cardiology
07.1996 - 04.1999
Certificate - Business
University Of Notre Dame
Associate of Science - Human Resources
Adirondack Community College
High School Diploma - Math/Science
Moriah Central School