Alicia Moore
Onalaska
Summary
Dynamic administrative professional with a proven track record at Horizon Christian Fellowship of La Crosse, excelling in office administration and customer service. Expert in document preparation and calendar management, I enhanced operational efficiency and improved communication flow, contributing to a positive work environment and fostering community engagement.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
20
20
years of professional experience
Work History
Secretary
Horizon Christian Fellowship of La Crosse
11.2020 - 12.2025
- Managed scheduling for meetings, ensuring efficient use of time and resources.
- Coordinated communication between staff and congregation, enhancing information flow.
- Maintained accurate records and documentation for administrative processes.
- Developed and implemented filing systems, improving document retrieval efficiency.
- Assisted in event planning logistics, fostering community engagement opportunities.
- Streamlined correspondence processes, increasing response times to inquiries.
- Led initiatives for process improvement, enhancing overall operational effectiveness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Improved document management with introduction of new digital archiving system.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Improved office workflow by redesigning document submission process.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Recovery Coach
Adult and Teen Challenge of Western Wisconsin
09.2019 - 11.2020
- Guided clients through recovery process, fostering personal accountability and goal achievement.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients' well-being.
- Implemented crisis intervention strategies, ensuring safety and stability during critical situations.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
Front of House Staff Member
Ophelia House
09.2018 - 09.2019
- Led recovery operations, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to resolve issues impacting the recovery process effectively.
- Monitored client progress, adjusting strategies to enhance engagement and outcome effectiveness.
- Collaborated with multidisciplinary teams to ensure comprehensive care and resource allocation for clients.
- Conducted follow-up assessments to evaluate long-term recovery goals and adjust treatment approaches accordingly.
- Established strong rapport with patients based on trust, empathy, and active listening skills.
Youth Crisis Advocate
Noah's Anchorage
08.2017 - 08.2018
- Advocated for clients in crisis through active listening and emotional support.
- Developed safety plans tailored to individual client needs and situations.
- Collaborated with community organizations to provide resources and referrals for clients.
- Conducted assessments to identify client needs and develop appropriate intervention strategies.
- Enhanced client safety by conducting thorough risk assessments and creating personalized safety plans.
- Implemented trauma-informed practices throughout all aspects of the organization''s work, creating a more supportive environment for both clients and staff.
- Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
Secretary
La Crosse Area Realtor's Association
03.2010 - 03.2012
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Supported project management activities, contributing to timely completion of key initiatives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Worked off and on for Char Glocke of LARA for 2 years. Initially, the position was only meant to be a couple days of temp work, but she hired me back several times.
Urgent Care Receptionist
Mayo Health Systems
04.2006 - 07.2008
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained electronic health records with accuracy and confidentiality following HIPAA regulations.
- Assisted in training new receptionists on office procedures and patient management systems.
- Resolved patient inquiries and concerns promptly, fostering a positive care experience.
- Collaborated with multidisciplinary teams to streamline administrative processes for enhanced patient care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - English
University of Phoenix
Tempe, AZ07-2011
Bachelor of Arts - Biblical Counseling
Master's International School of Divinity
Indianapolis, IN06-2011
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ05-2010
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Quickbooks
- Payroll processing
- File systems management
- Supply ordering
- Spreadsheet management
- Payroll administration
- Mail distribution
- Database administration
- Accounts receivable and payable
- Managing purchasing activities
- Appointment coordination
- Database management
- Presentation creation
- Digital file management
- Record preparation
- HIPAA guideline compliance
- Payment posting
- Inventory purchasing
- Inter-office communications
- Meeting support
- Proofreading expertise
- Administering payroll
- Minute taking
- Meeting coordination
- Expense tracking
- Developing presentations
- Travel arrangements
- Business correspondence
- Phone etiquette
- Task prioritization
- Executive support
- Prioritization and time management
- Office correspondence
- Letter writing
Timeline
Secretary
Horizon Christian Fellowship of La Crosse
11.2020 - 12.2025
Recovery Coach
Adult and Teen Challenge of Western Wisconsin
09.2019 - 11.2020
Front of House Staff Member
Ophelia House
09.2018 - 09.2019
Youth Crisis Advocate
Noah's Anchorage
08.2017 - 08.2018
Secretary
La Crosse Area Realtor's Association
03.2010 - 03.2012
Urgent Care Receptionist
Mayo Health Systems
04.2006 - 07.2008
Bachelor of Arts - English
University of Phoenix
Bachelor of Arts - Biblical Counseling
Master's International School of Divinity
Associate of Arts - Psychology
University of Phoenix
Employee of the month
While I worked as the overnight staff at a youth crisis shelter, I was awarded employee of the month.