Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Morrison

Rosedale,New York

Summary

Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

AHRC
06.2006 - 03.2013
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted clients to support independence.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Facilitated social outings and community integration activities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Assessed clients'' needs on an ongoing basis.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.

Direct Care Counselor

Eihab Human Services
01.2005 - 03.2013

Same as Direct Support Professional position

Medical Assistant

Laurelton Heart Speacialist
08.2004 - 04.2006
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Education

Certificate - Patient Home Navigator

Eastern Gateway Community College
Steubenville, OH
06.2020

Diploma - Business Administration And Accounting

Vere Technical High School
Jamaica West Indies

Medical Assistant -

Allen School
Jamaica, NY

Skills

  • Time management
  • First aid and safety
  • Compassionate caregiving
  • Medication administration
  • Health and safety requirements
  • Relationship building
  • Appointment scheduling
  • EMR / EHR
  • HIPAA compliance

Timeline

Direct Support Professional

AHRC
06.2006 - 03.2013

Direct Care Counselor

Eihab Human Services
01.2005 - 03.2013

Medical Assistant

Laurelton Heart Speacialist
08.2004 - 04.2006

Certificate - Patient Home Navigator

Eastern Gateway Community College

Diploma - Business Administration And Accounting

Vere Technical High School

Medical Assistant -

Allen School
Alicia Morrison