ALICIA MULLINS
Buena Park,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant /Student Nurse Aide
Maxim Healthcare
Orange, CA
06.2023 - Current
- Reviewed and reported on IEP progress.
- Improved behavior with modification and positive reinforcement techniques.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Documented behavioral incidents to keep accurate records.
- Bathed, fed and dressed patients based on individual abilities.
- Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
- Emotionally supported disabled patients, monitoring changes in behavior for potentially dangerous changes.
- Supported special education programs by assisting with individualized instruction plans.
- Set up and assisted with audiovisual equipment operation.
- Provided transportation assistance to clients who need help getting to medical appointments or therapy sessions.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Provided supplemental supervision in classrooms, schoolyards and cafeterias.
- Supplied one-on-one attention to each student during group activities.
Administrative Assistant II / Finance
UC Irvine Health
Orange, CA
11.2014 - 04.2022
- Managed the collection of all payments from patients or insurers while ensuring timely processing of payments.
- Prepared and posted weekly payments to vendors and suppliers.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Developed and maintained billing policies, procedures, and processes to ensure accuracy in billing services.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Reconciled bank statements associated with patient accounts receivable activities on a monthly basis.
- Performed account reconciliations between multiple systems used within the organization related to patient accounts receivable balances.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Input statement information, reconciled accounts and resolved discrepancies.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Developed strong professional rapport with vendors and clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created reports to analyze denials trends and worked with providers on resolving issues causing high denial rates.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Inventoried and ordered supplies for office.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Prepared and prioritized calendars and correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Medical Assistant
Aegis Treatment Center
La Mirada, CA
01.2010 - 02.2014
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Measured vital signs and took medical histories to prepare patients for examination.
- Supported administrative staff by processing payments.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Filed insurance claims forms in accordance with applicable regulations.
- Documented notes during patient visits.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Contacted medical facilities to schedule patients for admission.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed administrative duties such as filing documents, photocopying, scanning, faxing.
- Provided customer service support to patients via phone or email, responding promptly to inquiries.
- Directed activities of admissions, registration and career services departments.
- Conducted regular audits of patient records to ensure accuracy of personal details, medical history, and billing information.
- Processed patient registration forms and insurance information accurately and efficiently.
Caregiver
At Home Care Inc
Manteca, CA
01.2006 - 11.2010
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Drove clients to doctors' appointments and social outings.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Education
CERTIFIED MEDICAL ASSISTANT - Medical Assisting
Everest College - Anaheim
Anaheim, CA12.2009
High School Diploma -
LINDBERGH
Manteca, CA05.2005
Skills
- HIPAA Compliance
- Payment Collection
- Inventory Management
- Procedure Assistance
- Able to Lift 5090 Pounds
- CPR
- Medical Records Management
- Preparing Specimens and Samples
- Patient Relations
- Vital Sign Monitoring
- Patient Bathing
- Patient Skin and Nail Care
- Customer Service
Certification
Standard CPR-AED
ID: 578DD3
6/15/2023
References
References available upon request.
Timeline
Medical Assistant /Student Nurse Aide
Maxim Healthcare
06.2023 - Current
Administrative Assistant II / Finance
UC Irvine Health
11.2014 - 04.2022
Medical Assistant
Aegis Treatment Center
01.2010 - 02.2014
Caregiver
At Home Care Inc
01.2006 - 11.2010
CERTIFIED MEDICAL ASSISTANT - Medical Assisting
Everest College - Anaheim
High School Diploma -
LINDBERGH