Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alicia Mutti

Mesa,AZ
Alicia Mutti

Summary

Proven to enhance customer satisfaction and office efficiency at Springdale Village Senior Living, I bring a strong work ethic and exceptional customer service skills. Expert in managing high-volume calls with superior telephone etiquette and a proactive attitude, excelling in fostering an inclusive environment and resolving issues swiftly, ensuring a positive experience for all.

Gaps in employment:

Moved back to WA to be near family during Covid outbreak. Also, a family emergency I returned to Seattle, WA

Overview

10
years of professional experience

Work History

MBK Senior Living

Concierge
03.2023 - Current

Job overview

  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained front desk's concierge electronic sign- in machine to provide visitors with access to relevant local information.

Springdale Village Senior Living

Front Desk/Administrative Assistant
03.2018 - 03.2019

Job overview

  • Enhanced customer satisfaction by providing efficient and professional front desk support.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times.
  • Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
  • Greeted all visitors, and vendors
  • Increased office efficiency with proactive inventory management of office supplies.
  • Managed Gift Shop at the front desk, balancing all money in three cash boxes
  • Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
  • Resolved issues promptly by effectively communicating with colleagues from other departments.
  • Supported Admissions, Case Management, and HR Department
  • I have been told by residents how kind I am and that I was the best Concierge they have had by residents families.

Providence Health & Services

Front Desk Receptionist
11.2014 - 03.2017

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and set up meetings taking minutes for our administrative meetings..
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Closely communicated with transportation, Occupational Therapist, Physical Therapist, Home Care Department, Nurses, Doctors, and Administrative/billing Departments
  • Answered multi-line phone system with 150 calls per day and transferred callers to appropriate department or staff member.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected payments from residents families

Education

Renton Technical College
Renton, WA

from Medical Office Administration -Certificate
06.2003

University Overview

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Multi tasking
  • Proactive attitude
  • Telephone Etiquette
  • Team player mentality

Timeline

Concierge
MBK Senior Living
03.2023 - Current
Front Desk/Administrative Assistant
Springdale Village Senior Living
03.2018 - 03.2019
Front Desk Receptionist
Providence Health & Services
11.2014 - 03.2017
Renton Technical College
from Medical Office Administration -Certificate

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Alicia Mutti