Alicia Navarro
MIAMI,FL
Summary
Dedicated Customer Service Professional experienced in delivering exceptional service and creating positive customer interactions. Demonstrated strong work ethic and adaptability while effectively managing multiple tasks and mastering new skills. Committed to enhancing customer experiences through proactive engagement and positive attitude.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Warehouse Packer
Perry Ellis International
MIAMI, FL
07.2026 - Current
- Packed Perry Ellis International apparel orders for shipment
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Verified accuracy of items picked against packing list.
- Inspected finished product packaging for quality assurance before sending out orders.
Order fulfillment assistant
Scentiment LLC
Miami, FL
03.2024 - 07.2026
- Responsible for batching and reviewing all outbound customer orders.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams to align efforts and achieve service goals.
Server
El chiringuito
Miami, FL
02.2024 - 03.2024
- Delivered exceptional service to a high volume of daily customers, enhancing overall dining experience.
- Served meals and drinks promptly to tables and lounge areas, ensuring customer satisfaction.
- Prepared drinks according to standard recipes, maintaining quality and consistency.
Server
Encantada restaurant
Miami
01.2022 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Coordinated with kitchen staff on order timing and table readiness.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Stocked service areas with supplies during slow periods.
Education
Colegio Público Miguel Bonilla
Managua , ManaguaSkills
- Order picking
- Order fulfillment
- Shipment batching
- Warehouse operations
- Attention to detail
- Problem solving
- Multitasking and organization
- Work area maintenance
- Punctual and reliable
- Teamwork
- Packaging and picking
- Pick-list processing
Languages
English
Elementary
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Packer
Perry Ellis International
07.2026 - Current
Order fulfillment assistant
Scentiment LLC
03.2024 - 07.2026
Server
El chiringuito
02.2024 - 03.2024
Server
Encantada restaurant
01.2022 - 01.2024
Colegio Público Miguel Bonilla