ALICIA CLARK
TNT Blanchard General Engineering, Inc.
Hesperia,CA
19
years of professional experience
Operations and dispatch professional with more than 15 years of experience coordinating field teams, transportation workflows, schedules, customer communication, and administrative operations. Known for staying composed in fast-moving environments, maintaining accurate records, and keeping people, equipment, and priorities moving safely and efficiently.
Work History
Field Supervisor / Dispatcher
6 Years- Directed day-to-day field activity by coordinating personnel, schedules, task assignments, equipment, and changing priorities.
- Monitored project progress, operational records, equipment use, and maintenance to ensure safety and quality standards.
- Conducted performance evaluations and coached employees to enhance skills while identifying cost-saving opportunities without compromising safety or quality.
Appointment Setter / Inside Sales
3 Years- Utilized approved scripts and objection-handling techniques to address inquiries, finalize appointments, and contribute to achieving sales targets.
- Engaged prospective customers through various lead sources, articulated product benefits, assessed needs, and secured appointments.
- Conducted outbound calls to qualify leads and schedule appointments for sales team.
- Managed inbound inquiries, confirmed interest, and routed prospects to appropriate representatives.
Dispatch Manager
3 Years- Managed daily dispatch operations, optimizing load sourcing, preparing carrier packets, negotiating rates, planning routes, and facilitating communication with drivers and brokers.
- Supervised dispatch staff while maintaining efficient dispatch boards, accurate daily Excel reports, fuel-card permissions, and general ledger information.
- Prioritized urgent operational issues, implemented departmental changes to enhance workflow, and fostered teamwork and positive relationships among staff.
Sales Representative / Team Mentor
20 Years 10 Months- Closed sales through consultative selling and objection handling.
- Built client relationships to identify needs and present tailored product solutions.
- Handled inbound and outbound sales calls, educated customers on natural gas supplier options, ensuring adherence to scripts and regulations to facilitate informed decision-making.
- Trained team members on sales techniques and product information, reinforcing policies and compliance while assisting with timecards and sales reporting for accurate performance tracking.
- Managed lead follow-up and maintained accurate records in CRM systems.
Education
High School Diploma
Skills
Directed dispatch and route coordination across daily operations.
Supervised field teams and reinforced workflow priorities.
Scheduling management
Oversaw safety standards and equipment readiness.
Cost control
Ordered and purchased parts
Records management
Technical software proficiency
Microsoft Office proficiency
Employee coaching
Maintained professional customer and broker relationships.
Timeline
Field Supervisor / Dispatcher
TNT Blanchard General Engineering, Inc.
01.2019 - 01.2025Read More
Appointment Setter / Inside Sales
Lifetime Solutions, Inc.
01.2014 - 01.2017Read More
Dispatch Manager
ATI Trucking, Inc.
01.2011 - 01.2014Read More
Sales Representative / Team Mentor
Crossfire Marketing Group
01.2006 - 2011Read More
Hesperia High School
High School Diploma
Read More