Alicia Nedwetzky
Winter Garden
Summary
Detail-oriented Merchandise Associate skilled in customer relationship management and visual merchandising. Enhances shopping experiences through effective communication and collaboration. Experienced in inventory management, training associates, and ensuring safety compliance in high-volume retail environments.
Overview
7
7
years of professional experience
Work History
Merchandise Associate
Walt Disney World Resort
Bay Lake
01.2024 - Current
- Assisted guests with merchandise selections and provided exceptional customer service.
- Organized and maintained merchandise displays, improving customer engagement and shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to restock inventory efficiently.
- Monitored inventory levels, identifying discrepancies and ensuring accurate stock for sales.
- Trained new associates on product knowledge and customer interaction skills.
- Ensured compliance with safety and sanitation standards in the merchandise area.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Created and affixed labels and tags to merchandise to enhance product visibility.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Coordinated the movement of materials and equipment for displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Facilitated daily store operations, efficiently replenishing stock and optimizing merchandise displays.
- Placed prices and descriptive signage to enhance displays and promote items.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Provided training and guidance for new employees in merchandising practices.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Resort Activity Staff
Villa Roma Resort
Callicoon
09.2021 - 01.2024
- Provided information about resort amenities and local attractions to guests.
- Coordinated entertainment schedules with departments and performers to ensure seamless guest experiences.
- Trained staff on service standards and engagement techniques for guest interaction.
- Evaluated guest feedback to enhance future programming and service offerings.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Created daily schedules for guests, enhancing their engagement and enjoyment during resort visits.
- Implemented safety protocols for activities, ensuring a secure environment for all guests.
- Planned and published calendar of events for the facility.
Merchandise Associate
Walt Disney World Resort
Bay Lake
07.2022 - 01.2023
- Assisted guests with merchandise selections, delivering exceptional customer service.
- Organized and maintained merchandise displays to improve shopping experience.
- Processed transactions accurately using point-of-sale systems during peak hours.
- Collaborated with team members for efficient inventory restocking.
- Monitored inventory levels, reporting discrepancies to management.
- Ensured compliance with safety and sanitation standards in merchandise area.
- Resolved guest inquiries promptly to enhance satisfaction.
- Maintained professional, organized, and clean work areas.
Merchandise Associate
Peebles
Honesdale
08.2019 - 09.2021
- Provided exceptional customer service by assisting guests with merchandise selections.
- Organized and maintained merchandise displays to create an inviting shopping environment.
- Accurately processed transactions using point-of-sale systems during peak hours.
- Collaborated with team members to streamline inventory restocking and ensure optimal stock levels.
- Trained new associates on product knowledge and effective customer interaction skills.
- Executed markdowns according to procedures, contributing to inventory turnover and profitability.
- Monitored inventory for discrepancies and reported findings to management.
- Maintained clean, organized work areas to ensure professionalism and safety standards.
Education
Associate of Arts - Professional Studies
Lackawanna College
Hawley, PA12-2023
Skills
- Point-of-sale operation
- Inventory management
- Cash management
- POS software proficiency
- Retail experience
- Visual merchandising
- Merchandise presentation and lookup
- Restocking processes and pricing updates
- Product knowledge
- Sales promotion strategies
- Customer relationship management
- Customer engagement
- Safety compliance
- Training and onboarding
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Restocking processes and pricing updates
Timeline
Merchandise Associate
Walt Disney World Resort
01.2024 - Current
Merchandise Associate
Walt Disney World Resort
07.2022 - 01.2023
Resort Activity Staff
Villa Roma Resort
09.2021 - 01.2024
Merchandise Associate
Peebles
08.2019 - 09.2021
Associate of Arts - Professional Studies
Lackawanna College