ALICIA NESBITT
Memphis,TN
Summary
Detail-oriented professional with over 20 years of experience in high-pressure environments. Expertise in monitoring workflows, analyzing data, and ensuring operational accuracy. Proven track record in reporting, vendor management, and effective problem resolution. Strong ability to manage multiple priorities and enhance team collaboration through technology.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Clerk
Aston Carter
Memphis, Tennessee
06.2025 - Current
- Open returned checks in the mailroom, and follow SOPs for handling them.
- Determine the appropriate action for each check, including shredding, if necessary.
- Execute voids and payment reversals in accounting software, ensuring the accuracy and integrity of financial records.
- Conduct research as needed to resolve issues with returned checks.
- Enter data accurately into the system.
- Perform filing, scanning, and sorting tasks as required.
- Updated vendor files with new contact information or changes in payment terms upon request.
Data Entry Specialist
Mid-South Milling
Memphis, TN
06.2019 - 10.2024
- Performed analysis on inventory receipts to ensure accurate data entry and tracking movements.
- Accurately processed high-volume daily payables in AS400, encompassing payroll, freight, and product billing.
- Processed daily cash applications, and resolved payment posting discrepancies.
- Efficiently processed daily invoices for feed product sales, ensuring accuracy, and timely payment.
- Developed and managed a streamlined filing system for vendor documentation, improving document retrieval efficiency.
- Processed and maintained accurate accounting documents, including general ledger postings, bank deposits, and weekly check processing.
- Managed the full cycle of financial document processing, including journal entries, bank deposits, weekly check processing, and general ledger postings, ensuring accuracy and compliance.
- Generated and distributed timely financial reports, including daily aging reports, and comprehensive weekly, monthly, and year-end statements, for management review.
- Coordinated with internal teams and vendors in real time to troubleshoot and resolve account issues.
- Researched and resolved vendor account inquiries and payment discrepancies, maintaining positive vendor relationships.
- Executed month-end closing procedures, including subledger account reconciliations, and accounts payable/receivable activities, ensuring accurate financial reporting.
Appliance Purchasing Agent/Authorization Specialist/Dispatcher
American Home Shield
Memphis, TN
05.2009 - 03.2019
- Procured top-grade, comparable units within contractual budget limits, and negotiated optimal vendor pricing, maximizing cost-effectiveness.
- Ensured strict compliance with all applicable laws and regulations related to procurement activities.
- Coordinated logistics, including transportation schedules for incoming shipments, optimizing supply chain efficiency.
- Communicated replacement alternatives through offer portals, email, and phone, providing clear and concise solutions to customer needs.
- Enhanced call center efficiency by 15%, significantly reducing customer wait times, and improving overall satisfaction.
- Responded to customer complaints, and effectively diffused escalations, maintaining positive customer relations.
- Informed customers of non-covered claims, and effectively explained company policy and contract terms.
- Efficiently contacted customers on expedited dispatch calls, providing the necessary follow-up to ensure a swift resolution.
- Interpreted contracts for contractors and customers and took appropriate action.
- Documented all communications with customers and contractors into the system, ensuring accurate record-keeping.
- Researched model numbers to gather features and capacity of covered units, providing expert product information.
- Evaluated and approved contractor diagnoses, facilitating timely and accurate repair or replacement decisions.
- Generated work orders and pertinent information.
- Placed outbound calls to locate AHS-authorized contractors to service work orders from the dispatch queue, according to established guidelines.
- Coordinated appropriate follow-up with customers and contractors to ensure that issues are resolved satisfactorily.
- Managed real-time service dispatch and workflow scheduling to meet service-level agreements.
- Monitored contractor availability and performance, ensuring timely resolution of customer issues.
- Recruited and onboarded new contractors to expand service capacity and improve turnaround times.
- Negotiated pricing and maintained communication with vendors to ensure cost-effective operations.
Loan Servicing Specialist/Bank Teller
First Tennessee Bank
Memphis, TN
04.2002 - 04.2009
- Scanned finalized loan documents into digital database systems, ensuring accurate and efficient record-keeping.
- Eliminated outdated or unnecessary materials, adhering to file maintenance guidelines, and legal requirements.
- Maintained original loan documents in strict accordance with bank policies and regulatory requirements.
- Filed and maintained loan records, ensuring data integrity and accessibility.
- Processed loan payments and maintained accurate records of all transactions.
- Processed checks and cash for deposit, ensuring accuracy and compliance.
- Processed checks and dispensed funds upon verifying signatures, account balances, and amount consistency.
- Recorded transaction details electronically, ensuring the accurate issuance of receipts.
- Managed end-of-shift cash drawer reconciliation, maintaining financial accuracy.
- Resolved problems or discrepancies concerning customer accounts, ensuring customer satisfaction.
- Promoted various services by leveraging computerized customer data, driving sales, and customer engagement.
- Sorted or classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Education
Associate - Accounting
Southwest Tennessee Community College
Memphis, TNBook Keeping
Intuit
OnlineSkills
- Microsoft Office Suite
- Customer Service Expertise
- Data Entry
- Meticulous attention to detail
- Filing and data archiving
- Reconciliation
- Database Management
- Written and Verbal Communication
- Vendor Management
- Conflict Resolution
- Task Prioritization
- Time management
- QuickBooks
- AS400
- Invoice Processing
- Team collaboration
- AR/AP
- Financial Reporting
- Multitasking in Real Time
References
Furnished upon request
Timeline
Accounts Receivable Clerk
Aston Carter
06.2025 - Current
Data Entry Specialist
Mid-South Milling
06.2019 - 10.2024
Appliance Purchasing Agent/Authorization Specialist/Dispatcher
American Home Shield
05.2009 - 03.2019
Loan Servicing Specialist/Bank Teller
First Tennessee Bank
04.2002 - 04.2009
Associate - Accounting
Southwest Tennessee Community College
Book Keeping
Intuit
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