Alicia Criss

Radiology Receptionist

ProMedica

Toledo

09.2017 - Current

Performed data entry tasks accurately and efficiently according to departmental standards.
Prepared documents for imaging procedures prior to patient's visit.
Completed clerical duties such as typing, photocopying, faxing, filing.
Greeted patients upon arrival and provided them with necessary paperwork.
Assisted with updating patient files and maintaining filing systems.
Provided assistance to radiologists and other medical staff as needed.
Greeted patients upon arrival and checked them in for appointments.
Communicated effectively with patients regarding appointment times, scheduling changes.
Participated in training sessions as required by the organization.
Scheduled patient appointments to ensure efficient workflow.
Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Utilized excellent organizational skills to manage multiple tasks simultaneously.
Maintained an organized work area at all times.
Processed incoming mail related to radiology services.
Resolved customer complaints in a timely manner.
Maintained accurate records of patient information and documentation in the computer system.
Answered incoming calls in a professional manner, responding to inquiries and directing calls appropriately.
Communicated with patients with compassion while keeping medical information private.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Routed laboratory or diagnostic results to appropriate staff.
Interviewed patients to complete case histories and intake forms.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Assisted physicians with finalizing reports, speeches or presentations.
Transmitted medical records and other correspondence by mail, e-mail, or fax.