Alicia Noel
Bay City,MI
Summary
Adaptable individual with a solid background in retail and hospitality. Strong skills in conflict resolution and effective communication foster positive customer experiences. Prepared to leverage expertise to drive operational success and enhance team dynamics.
Overview
10
10
years of professional experience
Work History
Night shift Stocker
Meijer
Saginaw, Michigan
03.2024 - Current
- Stocked shelves with merchandise according to store layout and inventory needs.
- Assisted customers in locating products and provided friendly, knowledgeable service.
- Maintained cleanliness and organization of sales floor and stock areas.
- Followed safety procedures while handling products and using equipment.
- Stocked shelves with newly arrived products.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
Bartender
Harvey's Bar and Grill
Saginaw, Michigan
04.2018 - 05.2023
- Mixed and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted customers with drink selections and provided menu recommendations.
- Trained new staff on drink preparation techniques and customer service standards.
- Handled cash transactions accurately and processed payments efficiently.
- Ensured compliance with health and safety regulations during operations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Front of House Manager
The Highway Brewery
West Branch, Michigan
12.2017 - 05.2018
- Managed front of house operations to ensure smooth service delivery.
- Trained and supervised staff in customer service best practices.
- Coordinated scheduling and staffing to meet peak service demands.
- Resolved customer inquiries and complaints with professionalism and care.
- Oversaw inventory management for bar supplies and merchandise.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Assisted with training new staff members on proper customer service techniques.
Bar Manager
Harvey's Grill and Bar
Bay City, Michigan
04.2016 - 01.2017
- Trained bartenders on drink preparation and customer service standards.
- Maintained inventory levels and ordered supplies to ensure availability.
- Implemented bar policies and procedures to enhance guest experience.
- Developed signature cocktails to diversify menu offerings and attract customers.
- Monitored compliance with health and safety regulations in the bar area.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Trained new employees to perform duties.
Education
High School Diploma -
Ogemaw Heights High School
West Branch, MI06-2007
Some College (No Degree) - General Studies
Adrian College
Adrian, MISkills
- detail oriented
- Customer service
- Conflict resolution
- Inventory management
- Cash handling
- Staff training
- Effective communication
- Problem solving
- Multitasking Abilities
- Activity coordination
- Time management abilities
- Reliability
References
References available upon request.
Timeline
Night shift Stocker
Meijer
03.2024 - Current
Bartender
Harvey's Bar and Grill
04.2018 - 05.2023
Front of House Manager
The Highway Brewery
12.2017 - 05.2018
Bar Manager
Harvey's Grill and Bar
04.2016 - 01.2017
High School Diploma -
Ogemaw Heights High School
Some College (No Degree) - General Studies
Adrian College