Alicia Norma Smith
McKinney,TX
Summary
Hello! I have I have adapted and grown in a range of work environments socializing with an even wider range of personalities. I love making friendly connections and I aim to ensure my interactions with others are beneficial and insightful. I have a very proactive approach to life and work, making me a great candidate.
Overview
4
4
years of professional experience
Work History
Bank Teller
Langley Federal Credit Union
Newport News, VA
02.2025 - 11.2025
- Provided financial services to individual consumers
- Cross selling which included making referrals for additional products and services such as savings accounts, loans, and credit cards
- Prioritized effective communication, relationship management, and encouraged members to be proactive in their banking
- Software proficiency in Salesforce, Excel, Microsoft Outlook, Word Doc
- Assisted in dual control drawer audits, filling cash machines, writing out night drops, and balancing out each machine
- Performed money management and basic mathematics
Front Desk Associate
One Life Fitness
Newport News, VA
06.2024 - 11.2025
- Welcomed guests with positive attitude while providing guidance on how to sign in for a fitness class, speak to a sales representative, or a personal trainer
- Set appointments for members to see a sales representative and transferred calls to managers and trainers
- Processed payments with accuracy
Spin Class Instructor
One Life Fitness
Newport News, VA
02.2025 - 09.2025
- Instructed 60-minute spin classes every Sunday at 6am and Monday at 6pm
- Motivated my class to keep up with my pace and do the best they can while instructing workout ques.
- Became accustomed to speaking in front of a larger audience
Waitress
Mellow Mushroom
07.2023 - 09.2025
- Handled high pressure, fast paced environment calmly, remaining friendly and patient ensuring great service
- Managed high volume of customers during peak hours
- Further developed my multitasking skills with constantly working busy faced-paced hours.
Waitress
Ford’s Colony Country Club
Williamsburg
10.2022 - 07.2023
- Managed high volume of members, logging in membership information, while entering in orders
- Assisted members with menu selections, specials and answered questions regarding tea times and golf supply rentals
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
Group Fitness Instructor
Lion’s Den
Lancaster, CA
01.2022 - 10.2022
- Assisted new members with onboarding to ensure they were comfortable with the facility and its offerings
- Coached and motivated class participants to perform at their best while also educating them on proper form and execution of moves
Real Estate Agent
Elevate Real Estate
Lancaster, CA
06.2022 - 09.2022
- Trained to manage contracts, negotiations, and all aspects of sales to successfully complete all transactions
- Advertised properties through open houses, social media, and real estate sites such as Zillow
- Developed confidence in communication skills, learned how to give guidance on property related manners
- Negotiated, facilitated, and managed real estate transactions
- Coordinated open houses, showcasing properties to potential buyers and gathering feedback.
Education
Certificate - Digital Marketing & E-commerce
Coursera
Skills
- Job Functions:
- Cross Selling
- Retail Banking
- Relationship Management
- Money Management
- Basic Mathematics
- Customer - Member Relations
- Traits:
- Reliable
- Personable
- Proactive
- Compliant
- Adaptable
- Structured
- Time Efficient
- Effective Communicator
- Platforms:
- Salesforce
- OnBase
- Excel
- Symitar
- Word Doc,
- Teams
Timeline
Bank Teller
Langley Federal Credit Union
02.2025 - 11.2025
Spin Class Instructor
One Life Fitness
02.2025 - 09.2025
Front Desk Associate
One Life Fitness
06.2024 - 11.2025
Waitress
Mellow Mushroom
07.2023 - 09.2025
Waitress
Ford’s Colony Country Club
10.2022 - 07.2023
Real Estate Agent
Elevate Real Estate
06.2022 - 09.2022
Group Fitness Instructor
Lion’s Den
01.2022 - 10.2022
Certificate - Digital Marketing & E-commerce
Coursera