Alicia Nuñez
San Jose,CA
Summary
Experienced individual with 5+ years of delivering exceptional customer satisfaction. Proven track record of building strong client relationships and exceeding expectations. Skilled in identifying customer needs and providing tailored solutions to enhance their experience. Adept at resolving issues promptly and ensuring customer loyalty through efficient service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Screening Officer
Securitas Security Services USA
07.2023 - Current
- Ensured safety of customers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing potential concerns professionally while maintaining focus on their safety at all times.
- Operated hand wands to conduct screening of customers or employees with Microsoft.
- Executed security rules and procedures and calmly and promptly appointed non-compliant individuals out of our secure production areas.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
- Established a strong security culture by promoting vigilance and fostering collaboration among employees.
Caterer
Smoking Pig Company
09.2022 - 09.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Set up and broke down kitchen for service.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Assisted with menu development and planning.
Package Handler
UPS
02.2023 - 07.2023
- Developed and maintained courteous and effective working relationships similar to those created at FedEx.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Continued to maintain clean, orderly work environment as previously stated when working for a different company.
Package Handler
FedEx
11.2022 - 02.2023
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Access Control Coodinator
Allied Universal Security Services
09.2021 - 09.2022
- Entered data, generated reports, and produced tracking documents.
- Proficient in creating and managing customer identification badges across multiple buildings, utilizing diverse portal systems. Skilled in ensuring accurate data entry, adhering to building-specific protocols, and delivering efficient and professional service.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Security Officer
Allied Universal
08.2018 - 09.2021
- Maintain security of premises and personnel through hourly property patrols and surveillance monitoring.
- Responded to inquiries from Data Center managers, customers, and visitors regarding the building.
- Documented detailed surveillance and related activities with thorough reporting facilitated by Microsoft Word/Excel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Delivery Driver
Door Dasher
04.2018 - 07.2018
- Provided customer service to those who needed extra assistance and/or special inquiries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Courtesy Clerk
Safeway
07.2017 - 04.2018
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted customers with large purchases by carrying items to vehicles.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Sales Associate
Tillys
06.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations. Handled online orders to get their items shipped to them in a timely manner.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
Volunteer
Second Harvest Food Bank
06.2013 - 05.2016
- Performed clerical work in an office space and updated over 300 names in the volunteer base daily, also participated in mailing over 1,000 thank you cards to the donors of this specific food bank
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Child Care Provider
Home Business
02.2010 - 01.2015
- Supervised two children for about eight hours when needed, led and participated in fun and educational activities, and prepared nutritious meals
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Associate of Arts - Social and Behavioral Science
De Anza College
Cupertino12.2020
High School Diploma -
Evergreen Valley High School
San Jose05.2017
Skills
- Excellent punctuality
- Highly cooperative
- Extremely organized
- Good adaptability
- Very caring
- Strong diligence
Awards
- Spanish Bilingual Award, 2012
- Student of the Year - Hispanoparlantes, 2014
- Hispano Award for Bilinguals, 2017
Certification
First Aid, CPR, and AED Instructor Certification - American Red Cross.
Languages
English, Spanish
Native or Bilingual
Timeline
Security Screening Officer
Securitas Security Services USA
07.2023 - Current
Package Handler
UPS
02.2023 - 07.2023
Package Handler
FedEx
11.2022 - 02.2023
Caterer
Smoking Pig Company
09.2022 - 09.2023
Access Control Coodinator
Allied Universal Security Services
09.2021 - 09.2022
Security Officer
Allied Universal
08.2018 - 09.2021
Delivery Driver
Door Dasher
04.2018 - 07.2018
Courtesy Clerk
Safeway
07.2017 - 04.2018
Sales Associate
Tillys
06.2016 - 07.2017
Volunteer
Second Harvest Food Bank
06.2013 - 05.2016
Child Care Provider
Home Business
02.2010 - 01.2015
High School Diploma -
Evergreen Valley High School
Associate of Arts - Social and Behavioral Science
De Anza College