Alicia O Collins
Lakeland,FL
Summary
Dynamic professional with a proven track record at Plato's Closet, adept in negotiation and customer service. Excelled in reducing purchasing costs while enhancing customer satisfaction and maintaining quality standards. Skilled in verbal communication and multi-tasking, consistently exceeding sales targets. Quick learner, thriving under pressure and driving results through resourcefulness and team collaboration.
Overview
6
6
years of professional experience
Work History
Buyer
Plato's Closet
4525 S Florida Ave Ste 10, Lakeland, FL 33813
05.2023 - Current
- Maintained complete documentation and records of all purchasing activities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management..
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Salesperson
Journeys
09.2022 - 02.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sanitation Worker
Tampa Maid
01.2022 - 08.2022
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
Food Service Worker
Steak N Shake
3509 Highway 98 N, Lakeland, FL 33809
03.2018 - 05.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Biology
Hillsborough Community College
Tampa, FL03.2026
Skills
- Verbal and written communication
- Multi-tasking strength
- Customer Service
- Negotiation
- Quick Learner
- Cool under pressure
- Sales Experience
- Resourcefulness
Additional Information
Hours of Availability:
- Monday: All day (Morning Hours Preferred)
- Tuesday: All day (Morning Hours Preferred)
- Wednesday: All day (Morning Hours Preferred)
- Thursday: All day (Morning Hours Preferred)
- Friday: All day (Morning Hours Preferred)
- Saturday: Morning to Evening Preferred
- Sunday: Morning to Evening Preferred
Timeline
Buyer
Plato's Closet
05.2023 - Current
Salesperson
Journeys
09.2022 - 02.2023
Sanitation Worker
Tampa Maid
01.2022 - 08.2022
Food Service Worker
Steak N Shake
03.2018 - 05.2020
No Degree - Biology
Hillsborough Community College