Alicia Olson
Englewood,FL
Summary
Dedicated Property Manager. Consistently approaches the daily operations with enthusiasm, creativity, and professionalism. Seeking a company that has an admired track record of customer service, integrity, and growth. Skilled at providing both resident satisfaction and fulfilling property owner needs. Ready to oversee properties at any scale.
Overview
20
20
years of professional experience
Work History
Property Manager
Maxus Properties LLC
Kingsport, TN
11.2021 - 11.2023
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Property Manager
The Retreat At Meadowview
Kingsport, TN
01.2018 - 11.2021
- Maintain all aspects of managing and leasing.
- Increased occupancy rate from 86% to 100% at market rate rents within 1 year of managing property.
- Implemented renewal system to decrease concessions.
- Created a sense of community through resident events.
- Financial reporting.
- Worked closely with owner in managing the start of building phase 2 and promoting the sale of the existing property to potential investors.
Property Manager
The Landings
Church Hill, TN
01.2015 - 01.2018
- Manage all aspects of day-to-day operations.
- Managed a staff five employees.
- Maintained occupancy of 98% on a 132-unit rural community.
- Consistently kept rent delinquencies to less than 2%.
- Managed sub-contractors for property wood replacement and full color change.
Realtor
Century 21 Legacy
Kingsport, Church Hill, TN
01.2013 - 11.2014
- Managed real estate transactions from initiation to closing.
Property Manager
The Landings
Church Hill, TN
01.2012 - 01.2013
- Maintained consistently high profitability in competitive multifamily housing industry.
- Created and implemented effective marketing campaigns.
- Analyzed and completed market surveys and related reports.
- Fostered and maintained positive relationships with vendors and customers.
- Personally distributed marketing materials to area businesses.
- Managed rent and collections.
- Scheduled employee work shifts and resolved workplace conflicts.
- Issued and conducted payment demands, evictions, and deposit demands.
- Managed resident credit and background checks.
- Conducted all business in accordance with company policies and procedures, Fair housing, American Disabilities Act, Fair credit Reporting Act and all other laws pertaining to the apartment industry.
- Assisted in the formulation of property budgets.
- Employed budget as the primary tool for staying within budgetary guidelines throughout the year.
- Submitted weekly reports and forecasted on a weekly basis.
Leasing Consultant/Assistant Property Manager
The Landings
Church Hill, TN
01.2008 - 01.2011
- Promoted from Leasing Agent to Assistant Manager within 90 days of hire.
- Assisted with collections to ensure delinquency expectations were met.
- Assisted manager in raising occupancy from 87% to 95%.
- Interacted with residents and potential residents in person and phone.
- Greeted new customers and lead tours of the community.
- Encouraged customer interest in our community through personal contact.
- Scheduled apartment tours.
- Employed a basic understanding of human nature to motivate different personality types.
- Maintained an awareness of market conditions and trends.
- Ensured lease files were complete, accurate and properly executed.
Corporate Coordinator
Brandy Mill Apartment Homes
Kingsport, TN
01.2004 - 01.2008
- Coordinated and assessed corporate housing needs verify and qualify potential residents, receiving and processing payments, bank deposits.
Education
Bachelor of Science - Criminology, Legal Studies
East Tennessee State University
Skills
- RealPage,
- Yardi
- Resident Relations
- Vendor Management
- Staff Management
- Maintenance Scheduling
- Financial Budgeting and Reporting
- New Construction
- Team building
- Competitive
- Marketing
- Inventory management
- Organization
- Planning and coordination
- Customer service
- Problem resolution
- Skilled multi-tasker
Affiliations
- Certified by the State of Tennessee Real Estate Commission Affiliate Broker.
- Active Past President of the Tri Cities Apartment Association.
- Presently serving on the Board of Directors TCAA/TAA & TNAA Government Affairs Committee.
Timeline
Property Manager
Maxus Properties LLC
11.2021 - 11.2023
Property Manager
The Retreat At Meadowview
01.2018 - 11.2021
Property Manager
The Landings
01.2015 - 01.2018
Realtor
Century 21 Legacy
01.2013 - 11.2014
Property Manager
The Landings
01.2012 - 01.2013
Leasing Consultant/Assistant Property Manager
The Landings
01.2008 - 01.2011
Corporate Coordinator
Brandy Mill Apartment Homes
01.2004 - 01.2008
Bachelor of Science - Criminology, Legal Studies
East Tennessee State University
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