Alicia Omlor
Wixom,MI
Summary
Dynamic leader with a proven track record at Acima, enhancing customer satisfaction and driving sales growth. Excelled in team leadership and complex problem-solving, achieving significant cost reductions and profit increases. Skilled in relationship building and computer proficiency, adept at fostering client loyalty and streamlining operations for efficiency.
Overview
17
17
years of professional experience
Work History
Manager
Acima
02.2014 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Property Management Supervisor
Pogoda
10.2017 - 03.2020
- Reduced operating costs through diligent expense tracking and implementation of cost-saving measures.
- Facilitated successful move-ins and move-outs by coordinating with tenants, maintenance staff, and vendors as needed.
- Provided exceptional customer service to prospective tenants during tours of available units, leading to higher conversion rates.
- Developed strong relationships with tenants, fostering open communication channels to resolve concerns promptly.
Sales Manager
Rent One
06.2007 - 01.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Associate - Hospitality Management
Black River Tech
Pocahontas, ARSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
- Conflict resolution
- Computer skills
- Multitasking
- Organizational skills
Timeline
Property Management Supervisor
Pogoda
10.2017 - 03.2020
Manager
Acima
02.2014 - 09.2024
Sales Manager
Rent One
06.2007 - 01.2014
Associate - Hospitality Management
Black River Tech
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