Alicia Ortega Hernandez

• Monitor, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Care for wounds, provided treatments and assisted with procedures.
• Document accurate and complete patient information to address patient problems and expected outcomes.
• Answer incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Covid-19 testing
• Administer Covid-19 vaccines (Moderna, Pfizer, Janssen)
• Maintain medication room in full compliance with government and facility requirements.
• Educate patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Partner with support technicians, nursing staff and social workers to coordinate services.
• Take samples to complete diagnostic and routine assessment tests.
• Review patient history to verify conditions and current medications.
• Evaluate patient histories, complaints and current symptoms.
• Assist with obtaining Prior Authorizations for prescriptions as well as services.
• Assist with DME's
• Respond to patient requests with appropriate clinical and personal assistance.
• Experienced in adults, geriatrics, pediatrics and OB/GYN

• Provide complete care to home health patients, including physical assessments, medication and chronic disease management
• Help patients complete day-to-day tasks, including bathing, dressing and eating
• Collaborate with RN's on evaluation of care plan outcomes, implementing or adjusting interventions accordingly
• Document patient vitals, behaviors and conditions and communicate concerns to supervising RN
• Gather patient data, clean wounds and change catheters as part of comprehensive support
• Administer prescribed medications under direction of physician
• Perform basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
• Complete entries in log books, journals and care plans to document accurately report patient progress
• Assist with general household activities, such as cooking, meal preparation and grocery shopping
• Report any unusual or urgent circumstances in patients' condition or environment immediately to RN

• Help to develop, improve and implement nursing policies and procedures.
• Evaluate and improve team member performance through coaching and training.
• Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluate patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Manage patient care through closely monitoring respiration, blood pressure and blood glucose levels.
• Oversee medication passes and all direct patient care.
• Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

• Admitting new residents
• Assisting physicians during rounds of residents' rooms
• Medication administration
• Assigning and delegating duties to non-licensed personnel
• Monitoring resident care and supervising other nursing staff
• Performing ongoing assessments of residents' physical and mental health
• Explaining procedures and treatment protocols to residents
• Obtain biological specimens for ordered tests and prepared for laboratory transport.
• Wound care

Volunteer nurse for underprivileged families with limited access or income to adequate healthcare in a mountainous region of Ecuador

• Collaborate with doctors on evaluation of care plan outcomes, implementing or adjusting interventions accordingly
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding
• Deliver oral medications, intramuscular injections to mitigate or resolve patient symptoms

• Assess patients' temperature, pulse and blood pressure and recorded in electronic medical records
• Gather patient data, cleaned wounds and changed catheters as part of comprehensive support
• Obtain biological specimens for ordered tests and prepared for laboratory transport
• Educate clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
• Deliver nursing care before and after surgery

• Administer medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
• Observe and report patient condition, progress and medication side effects to accurately document updates
• Manage patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
• Maintain quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions
• Gather patient data, cleaned wounds and changed catheters as part of comprehensive support
• Respond to patient requests with appropriate clinical and personal assistance

• Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Process payments and document account changes for financial accuracy and transparency
• Manage budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
• Arrange rapid office equipment repair and maintenance with vendors
• Organize, store and retrieve files to enhance daily operations and support customer needs
• Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs using PowerPoint and Excel
• Maintain staff directory and company policy handbook for human resources department
• Keep business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
• Track inventory and order office supplies encouraging cost-effective solutions
• Compile customer feedback and recommend service delivery improvements to management
• Liaison between customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Communicate with vendors regarding back order availability, future inventory and special orders