Alicia Ortiz
Summary
Well-qualified Real Estate Sales Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
Wellspire Medical
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Real Estate Agent
United Real Estate - Houston
10.2019 - Current
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Managed real estate transactions from initiation to closing.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Planned and coordinated open house events to move properties.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
Recruiter/Payroll
Onin Staffing
08.2014 - 11.2018
- Recruited for industrial positions from Warehouse Associates, Shipping & Rec, Forklift, Operators, General Labor, Maintenance Mechanics, HVAC Technicians, Cooling Tower, Technicians, General Maintenance, Boiler Operators, Welders, Hydraulic Technicians, to Administrative, Receptionists, Accounts/Receivables, Janitorial, Waitstaff and much more
- Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, internet recruiting resources
- Review resumes and qualifications to determine the suitability of candidates
- Scheduled and conducted interviews
- Designated recruiter for all skilled labor positions and direct hires
- Search and sourced potential leads to manager and sales team
- Generated revenue by skill marketing candidates towards existing clients
- Entered all employees to designated job assignments in the computer system (Staff
- Suite) and closeouts according to employee status
- Contact applicants to inform them of employment possibilities, consideration, and selection
- Processed new hires, referrals, terminations, transfers, injury reports and promotions
- Process Audits when the corporate office would ask for assistance
- Conduct background checks and drug screening
- HR Workcycles/Equifax and closeouts
- Followed up regularly with clients to determine that expectations were being met; made necessary adjustments to provide exceptional service
- Provide regular updates and feedback to managers
- Ordered Office Supplies & PPO
- Designated trainer for all new oncoming recruiters for our organization
- Daily huddles to update job orders, distribute to recruiters and find new recruiting strategies
- Graded weekly by logging in company's Onin 100 log, to add 100 points per manager's request of the number of candidates seen, interviewed, submittals, new starts, networking events, skill marketing, and leads
- With always exceeding to more than 100 points
- Processed payroll by established deadlines, including holiday and vacation pay
- Maintained payroll information by collecting timesheets, calculating, and entering data
- Investigate and correct payroll discrepancies and errors
- Address employee's pay-related concerns and provide accurate payroll information
- Attended and participated in networking events
- Conducted job fairs
- Job Ads and online postings
- Attended company tours
Ambulatory Service Rep II
Texas Children's Hospital
05.2006 - 04.2013
- Psychology/Psychiatry
- Check-in patients
- Schedule new intake appointments, add-ons, return follow-ups through email, in basket and follow-ups
- CPT Codes
- Create PARS (Psychology/Psychiatry)
- Payment collections from patients and off-site clinics
- Insurance verification
- Medical records management
- Closeout
- Neurophysiology/EEG Lab
- Check-in Patients
- Payment collections/Close-out
- Scheduling appointments
- Filing and record management
- Accounts Receivable/ Billing.
Education
Real Estate License - Real Estate
Champions School Of Real Estate
Houston, TX09.2019
Medical Assistant -
Polytechnic Institute
Houston, TX03.2002
High School Diploma -
MacArthur High School
Houston, TX05.1999
Skills
- Buyer & Seller Representation
- Client Guidance
- Contract Preparation
- MLS Data Entry and Maintenance
- Contract Negotiation
- Property Tours
- Open House Hosting
- Marketing and Advertising
- Administrative Support
- MLS Updating
- Real Estate Lending Processes
- CMA Software Knowledge
- Recruiting & Selecting Techniques
- Full-Cycle Hiring Process
- Candidate Sourcing & Screening
- Interviewing
- Compensation Negotiations
- Proficient communicator
- Excellent customer service skills
- Trained & Supervised New Employees
- HR Work Cycles/Equifax
- Payroll/Crystal Reports
- Process Audits
- Injury Reports
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Assistant
Wellspire Medical
08.2022 - Current
Real Estate Agent
United Real Estate - Houston
10.2019 - Current
Recruiter/Payroll
Onin Staffing
08.2014 - 11.2018
Ambulatory Service Rep II
Texas Children's Hospital
05.2006 - 04.2013
Real Estate License - Real Estate
Champions School Of Real Estate
Medical Assistant -
Polytechnic Institute
High School Diploma -
MacArthur High School
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