Alicia Ortiz-Briggs MSN, RN, CMSRN

Managed daily facility operations, staffing, and clinical care during assigned shifts. Acted as the on-site leader to ensure regulatory compliance, handled crisis management, coordinated patient admissions and discharges, and reassigned staff to maintain safe, high-quality care.

• Clinical Leadership & Staffing: Supervise nursing staff across all departments, managing last-minute call-outs, filling coverage gaps, and adjusting staffing levels based on patient acuity.
• Operational Oversight: Review overnight incident reports, manage patient flow (admissions/discharges), and conduct safety checks.
• Regulatory Compliance & Safety: Ensure the facility meets state/federal standards, interpret policies, and lead in emergency situations.
• Addressed patient and family complaints, communicated with physicians, and ensured adherence to care plans to enhance patient satisfaction.
• Patient & Family Liaison: Address complaints, communicate with physicians, and ensure care plans are followed.
• Resource Management: Oversee supplies, equipment, and maintenance needs to ensure smooth operations.

• Exercised independent judgment and accountability in staff assignments to optimize patient care.
• Communicated effectively and acted as liaison among interdisciplinary teams, enhancing collaboration.
• Supervised nursing operations in main PACU, contributing to strategic planning and execution.

• Coordinated Plan Study Do Act models, conducted staff evaluations, organized scheduling, managed disciplinary issues, mediated conflicts, and liaised among physicians, nursing supervisors, staff, and patients, fostering a collaborative work environment.
• Implemented unit-specific policies and oriented staff, enhancing operational efficiency and team cohesion.
• Facilitated opening of new Family Medicine unit, ensuring readiness for patient care and seamless integration with existing services.

• Served as Registered Nurse at University of New Mexico Hospital in Orthopedics department, later known as Surgical Services Unit.
• Provided comprehensive nursing care to pre and post-op patients, ensuring optimal recovery and patient comfort.
• Relieved charge nurse and trained new staff, including RN interns, fostering a knowledgeable and competent team.

• Traveled as an LPN at El Centro Family Health, providing care across six clinics in diverse communities throughout Northern New Mexico.
• Provided patient care under physician supervision at a community health center.
• Administered medications and monitored patients for adverse reactions.
• Performed general nursing duties, conducted labs for PT/INRs, administered immunizations, and performed EKGs.
• Assisted in daily living activities to enhance patient comfort and independence.