Alicia Osten
New Orleans,LA
Summary
Detail-oriented Environmental Services Worker with expertise in implementing effective cleaning procedures and maintaining equipment. Delivered high sanitation standards through efficient time management and strong dedication to customer satisfaction. Experienced in both residential and commercial cleaning, including flooring maintenance, window washing, and basic landscaping.
Overview
11
11
years of professional experience
Work History
Janitor
Kipp elementary
New Orleans, Louisiana
01.2026 - 07.2026
- Maintained cleanliness in classrooms, hallways, and restrooms daily.
- Operated cleaning equipment like vacuums and floor scrubbers efficiently.
- Restocked supplies such as paper towels and soap in facilities regularly.
- Assisted in setup and breakdown of school events.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Collaborated with staff to ensure a hygienic learning environment for students.
- Reported maintenance issues to management for prompt resolution.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Wet and spot mopped floors and surfaces in public corridors to maintain cleanliness.
- Organized custodial closets to easily find equipment and supplies.
Fundraiser
Doctors Without Borders
New Orleans, Louisiana
10.2025 - 02.2026
- Developed fundraising campaigns to support humanitarian missions and medical assistance.
- Engaged with donors to foster relationships and encourage ongoing contributions.
- Organized fundraising events to raise awareness and gather financial support.
- Collaborated with team members to create compelling marketing materials for outreach.
- Trained volunteers on fundraising strategies and organizational goals for effective engagement.
- Raised awareness and attracted donors through marketing campaigns.
- Raised funds by coordinating events.
Voting Phone banker
Voice of the experience
New Orleans, Louisiana
10.2025 - 01.2026
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, and transfers efficiently.
- Educated clients on banking products and services available.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Analyzed scripts for character development and story structure.
- Analyzed scripts for narrative structure and character development.
Cashier
Cheveron
Slidell, Louisiana
02.2024 - 09.2024
- Managed cash register operations and balanced cash drawers at shift end.
- Assisted customers with inquiries and provided product information promptly.
- Processed customer transactions accurately and efficiently at a busy fuel station.
Server
Waffle House
Slidell, Louisiana
10.2017 - 03.2018
- Provided friendly service to customers in a fast-paced dining environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Managed table assignments and prioritized customer needs during busy shifts.
- Maintained cleanliness of dining area and ensured proper food handling procedures.
- Assisted in training new servers on menu items and service protocols.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Crew Member
Smoothie King
Slidell, Louisiana
03.2015 - 07.2017
- Prepared smoothies and beverages according to established recipes and quality standards.
- Maintained cleanliness of workstations and equipment to ensure a safe environment.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to complete tasks efficiently during peak hours.
- Operated point-of-sale system for processing transactions and handling cash accurately.
- Stocked inventory and organized supplies to facilitate smooth operations.
- Trained new crew members on procedures, safety protocols, and customer service techniques.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Education
Salmon High School
Slidell, LouisianaSkills
- Organizing
- Efficient collaboration
- Team skills
- Fast learner
- People skills
Timeline
Janitor
Kipp elementary
01.2026 - 07.2026
Fundraiser
Doctors Without Borders
10.2025 - 02.2026
Voting Phone banker
Voice of the experience
10.2025 - 01.2026
Cashier
Cheveron
02.2024 - 09.2024
Server
Waffle House
10.2017 - 03.2018
Crew Member
Smoothie King
03.2015 - 07.2017
Salmon High School