Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Quote
Timeline
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Alicia Overholser

Cape Coral,FL

Summary

Find a position where my years of experience will add value to operations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Branch Manager

Sunbelt Home Solutions
Fort Myers, FL
05.2022 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Collections
  • Handled all Sub Contractor's
  • Built customer relations
  • Quality Control inspections
  • Lead certified
  • Handled account receivable
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Conducted regular performance reviews for all employees in the branch.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Created reports summarizing operational performance metrics for senior management review.
  • Assisted other branches when needed during peak periods or special projects.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Organized professional development programs for employees at all levels of the organization.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Conducted reviews and evaluations for cost-reduction opportunities.

Project manager of New Construction

Amerigas
08.2016 - 11.2018
  • Daily reports, Data entry, Monthly reports, Service scheduling, New Construction projects, Permitting, Ordering office supplies, Routing drivers, Processing service orders, Handling incoming calls of the customers and scheduling service calls, Sap computer system

Scheduling Department Trainer and Coach

Premier Care in Bathing
04.2013 - 05.2016
  • Daily report upkeep, Distribution of daily reports, Supervisor backup, Recruiting, Interviews, and hiring of new employees, Submitting all necessary paperwork for new employees, Training all new employees, Tracking and correcting employee mistakes, Tracking department spiffs, Providing customer service, Multitasking, Use of Who's On Client, Salesforce, Streets and Trips, Outlook, Excel and Microsoft Word, Implenting new training material on ways to improve, Run finance applications for customers

Customer service

Suite Journeys
01.2013 - 04.2013
  • Talking to people about our products, Signing them up to attend our presentation

STNA/ Shower Aide

Vandalia Park - Vandalia, OH
03.2009 - 03.2011
  • Performed duties in care of patients in nursing home under direction of nursing and medical staff, Answered signal lights, bells and intercom system to determine patients' needs, Bathed, dressed and undressed patients, Served and collected food trays and fed patients requiring help, Transported patients, using wheelchair and wheeled cart and assisted patients to walk, Turned and repositioned bedfast patients to prevent bedsores, Changed bed linens, ran errands, directed visitors and answered telephone, Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as directed

Material Handler

Crane Pumps - Piqua, OH
01.2006 - 01.2008
  • Loaded, unloaded and moved materials within or near plant, yard and work site, Read work orders and followed oral instructions to ascertain materials and containers to be moved, Opened containers, using steel cutters, crowbar, claw hammer and other hand tools, Loaded materials into vehicles and installed strapping, bracing and padding to prevent shifting or damage in transit, Conveyed materials to and from storage or work sites to designated area, using hand truck, electric dolly, wheelbarrow and other devices, Secured lifting attachments to materials and conveyed load to destination, using hand-operated crane or hoist

Server

Famous Philly's Port Orange FL
  • Waiting on customers, Taking orders, taking customers there food and drinks

Education

EPA (Lead Certified) -

Pro Active
Fort Myers, FL
01-2024

Diploma -

Ohio Medical Career Center - Dayton, OH

Skills

  • Branch Operations Management
  • Shift Scheduling
  • Account Review
  • Process Improvement
  • Work Prioritization
  • Relationship Building
  • Interviewing and Hiring
  • Customer Service
  • Employee Development
  • Excels in Team Leadership
  • Performance Reviews
  • Proficient in SAP, Salesforce, Lead Perfection, Market Sharp
  • Relationship Building and Management
  • Coaching and Mentoring
  • Project Management
  • Team Supervision
  • Customer Relationships
  • Operations Management
  • Reliable
  • Staff Recruitment
  • Multi-Tasking Ability
  • Conflict Resolution
  • Attention to Detail
  • Staff Supervision
  • Approachable
  • Customer and Vendor Relations
  • Delivery Fleet Management
  • Accounts Receivable
  • Accounts Payable
  • Proficient in MS Office
  • Excellent Time Management Skills
  • Staff Development
  • Dependable
  • Staff Management
  • Staff Training
  • Product Training
  • Excellent Work Ethic
  • Collections
  • Excellent Communication Skills
  • Banking
  • Training and Development
  • Client Relationship Management
  • Documentation
  • Decision-Making
  • Cash Handling
  • Friendly
  • Team Player
  • People-Oriented
  • Loan Documentation

Personal Information

Title: Project manager of New Construction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran

Timeline

Branch Manager

Sunbelt Home Solutions
05.2022 - Current

Project manager of New Construction

Amerigas
08.2016 - 11.2018

Scheduling Department Trainer and Coach

Premier Care in Bathing
04.2013 - 05.2016

Customer service

Suite Journeys
01.2013 - 04.2013

STNA/ Shower Aide

Vandalia Park - Vandalia, OH
03.2009 - 03.2011

Material Handler

Crane Pumps - Piqua, OH
01.2006 - 01.2008

Server

Famous Philly's Port Orange FL

EPA (Lead Certified) -

Pro Active

Diploma -

Ohio Medical Career Center - Dayton, OH

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Alicia Overholser