Alicia Owens

As a Cargo Agent at ENOVY, I ensured aircraft and passenger safety through efficient baggage handling, ground support operations, and exceptional customer service.

• Placed bracing, straps and other protective devices onto items in transit to prevent damage.
• Worked in various weather conditions to ensure continuous airport operations.
• Participated in team meetings to discuss performance, safety, and operational improvements.
• Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
• Checked flight manifests to ensure accuracy of luggage loaded onto planes.
• Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
• Operated ground support equipment, such as tugs, conveyor belts, and forklifts.

Led a team to drive sales and provide exceptional customer service at DTLR, ensuring a positive shopping experience.

• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

In my role as a Fashion Stylist at Macy's, I transformed clients' wardrobes on a weekly basis, offering personalized styling services tailored to their individual needs.

• Curated outfits for 10-12 clients per week, showcasing a deep understanding of brand products.
• Provided fashion advice and recommendations based on current trends and client preferences.

• Assisted with recruiting, interviewing, and hiring of new employees.
• Scheduled meetings with employees to address concerns and grievances.
• Researched industry trends to inform compensation and performance strategies.
• Selected and interviewed candidates for all available positions.
• Conducted background checks for potential candidates.
• Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.

• Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
• Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Implemented customer service standards, ensuring high levels of customer satisfaction.
• Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.