ALICIA PABLO
Stockton,CA
Summary
Dynamic Front-End Manager at Food4Less with proven leadership in optimizing operations and enhancing customer satisfaction. Expert in financial oversight and data analysis, driving process improvements that elevate service quality. Adept at team management and conflict resolution, fostering a high-performance culture while ensuring compliance and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front-End Manager
Food4Less
Stockton, CA
03.2024 - Current
- Lead front-end operations, ensuring efficiency, customer satisfaction, and compliance with store policies
- Oversee team performance, training, and workflow optimization to maintain a seamless shopping experience
- Team Leadership & Development – Recruit, train, and mentor front-end staff, fostering a high-performance team culture
- Operational Efficiency – Streamline checkout processes, manage workflow, and implement improvements to enhance service quality
- Customer Experience – Drive customer engagement by ensuring prompt, courteous service and efficient problem resolution
- Financial Oversight – Manage transactions, monitor cash handling, and analyze sales data to support business objectives
- Compliance & Risk Management – Uphold store policies, ensure regulatory compliance, and maintain a safe shopping environment
- Strategic Planning – Collaborate with management on staffing, inventory control, and promotional strategies
- Proven leadership and team management abilities
- Strong business acumen, including financial oversight and sales strategy
- Exceptional communication, conflict resolution, and customer service skills
- Ability to analyze data and drive process improvements
- Expertise in POS systems and transaction management
- Physical & Work Requirements: Stand, walk, and perform repetitive motions for extended periods
- Lift up to 25 lbs frequently, up to 50 lbs occasionally
- Work flexible shifts, including weekends, evenings, and holidays
- Maintain professional attire per store policy
Front-End Supervisor (PIC)
Safeway
Stockton, CA
07.2021 - 06.2024
- Managed front-end operations, ensuring exceptional customer service, efficient workflow, and compliance with company policies
- Supervised employees, resolved escalations, and maintained store efficiency while enhancing the overall shopping experience
- Led front-end operations, addressing customer concerns and overseeing store personnel
- Managed cash handling, register accuracy, and end-of-day financial procedures
- Supervised and trained employees to improve service quality and efficiency
- Ensured compliance with store policies, safety regulations, and emergency procedures
- Assisted with inventory management and restocked essential items near checkout
- Provided technical support for registers, scanners, and system troubleshooting
- Maintained a clean and safe shopping environment while fostering a positive team culture
- Strong leadership, team supervision, and problem-solving abilities
- Expertise in customer service, cash management, and retail operations
- Effective communication, conflict resolution, and workflow optimization
- Proficiency in POS systems, inventory control, and transaction accuracy
- Ability to stand, lift, and perform repetitive motions for extended periods
- Flexible availability, including weekends, evenings, and holidays
Customer Service Manager
Walmart Supercenter
Lodi, CA
05.2014 - 01.2021
- Led front-end operations to ensure seamless customer experiences, efficient workflow, and compliance with company policies
- Managed team performance, financial transactions, and customer relations while driving operational improvements
- Provided exceptional customer service by identifying needs, resolving issues, and assisting with purchasing decisions
- Oversaw front-end operations, including claims processing, returns, merchandise organization, and shrink control
- Operated and managed cash registers, ensuring transaction accuracy and compliance with company policies
- Supervised and coached associates, assigning tasks, setting performance expectations, and ensuring adherence to store procedures
- Assisted in hiring, training, and professional development to cultivate a high-performing team
- Monitored and balanced cashier workflows, conducted register audits, and approved transactions
- Coordinated cashier schedules, break times, and meal periods for operational efficiency
- Strong leadership, team supervision, and operational management
- Expertise in customer service, cash handling, and process improvement
- Effective communication, conflict resolution, and strategic decision-making
- Proficiency in POS systems, inventory management, and transaction oversight
- Ability to thrive in a fast-paced retail environment with high customer interaction
- Flexible availability, including weekends, evenings, and holidays
Home Health Aide
Provident Care
Modesto, CA
12.2013 - 04.2014
- Provided compassionate in-home care, assisting patients with daily activities, mobility, hygiene, and household tasks
- Educated both patients and families on proper care techniques to enhance overall well-being and independence
- Monitored patients' physical and mental condition, documenting intake, output, and exercise routines
- Assisted with personal care needs, including bathing, dressing, and grooming
- Supported household management by performing light housekeeping, laundry, meal preparation, and errands
- Helped patients with mobility aids, such as canes and walkers, and trained them in techniques for personal hygiene and independent living
- Expertise in personal care assistance and mobility support
- Strong knowledge of patient observation and condition monitoring
- Compassionate approach to caregiving with a focus on dignity and independence
- Effective communication and collaboration with patients and families
- Ability to assist with physical transfers and mobility support
- Flexible scheduling to accommodate patient needs
Retail Sales Merchandiser
Advantage Sales & Marketing
San Diego, CA
07.2013 - 03.2014
- Executed merchandising strategies across major retail stores, ensuring product visibility, compliance with company objectives, and strong client relationships
- Maintained inventory integrity while implementing promotional placements to enhance sales performance
- Ensured full distribution of existing SKUs, maintaining product availability and placement
- Optimized secondary product placements through proper stocking, signage, and schematic adherence
- Followed procedures for tagging, rotating, and placing POS materials to maximize shelf presence
- Built strong rapport with clients and customers to foster engagement and brand loyalty
- Developed proactive solutions for merchandising issues and operational challenges
- Completed accurate and timely paperwork, including reports, itineraries, timesheets, and expense documentation
- Expertise in retail merchandising, inventory control, and product placement strategies
- Strong communication and relationship-building skills with clients and customers
- Ability to analyze store layouts and execute brand promotional strategies effectively
- Detail-oriented with proficiency in reporting and documentation
- Ability to work in a fast-paced retail environment, adapting to store-specific merchandising needs
- Comfortable with flexible scheduling to meet client objectives and deadlines
Personal Care Attendant (Per Diem)
All Valley Home Care, Inc | Mission Homecare, Inc
San Diego, CA
09.2013 - 01.2014
- Provided compassionate care and assistance to clients, supporting daily living activities, hygiene needs, and mobility
- Ensured safety and comfort while maintaining adherence to care plans and medical guidelines
- Assisted clients with activities of daily living, including grooming, bathing, and personal hygiene
- Supported toileting needs, including bladder and bowel care, bedpan routines, and mobility assistance
- Provided transfer and ambulation support, ensuring client safety and comfort
- Assisted with medication reminders, including opening containers and preparing doses
- Managed client transportation for medical appointments and daily errands
- Strong understanding of patient care, mobility assistance, and hygiene support
- Ability to provide compassionate, client-centered service while maintaining dignity and respect
- Knowledge of medication handling procedures and scheduling
- Experience with assisting in medical transport and appointment coordination
- Ability to lift, transfer, and assist clients with mobility needs
- Flexible scheduling, including weekends and on-call availability
Medication Technician & Certified Nursing Assistant (CNA)
Atria Bayside Landing
Stockton, CA
04.2010 - 03.2012
- Provided direct resident care while fostering a compassionate and supportive environment
- Ensured adherence to care plans, medication protocols, and safety regulations to enhance residents’ well-being
- Monitored residents’ physical and mental conditions, reporting observations to the Resident Services Director
- Assisted residents with activities of daily living, including bathing, dressing, and medication reminders per state regulations
- Provided verbal encouragement and emotional support to promote resident engagement
- Facilitated meal service, assisting residents with dining room seating, tray delivery, and meal preparation
- Responded to medical emergencies, performing first aid and initiating emergency protocols
- Maintained fire safety and infection control standards, promptly reporting unsafe conditions
- Communicated with departments regarding resident transitions and service adjustments
- Attended mandatory training sessions, in-services, and staff meetings to ensure compliance and professional development
- Strong knowledge of medication administration and patient care procedures
- Expertise in safety protocols, emergency response, and infection control practices
Medical Assistant
Dr. Jhijibhoy Patel, M.D.
Stockton, CA
10.1998 - 04.1999
- Provided direct patient care and administrative support, ensuring efficient clinical operations
- Assisted physicians with examinations, procedures, and patient management while maintaining a compassionate, service-oriented approach
- Prepared examination and treatment rooms by stocking and organizing medical supplies and equipment
- Reviewed appointment schedules, communicated physician availability, and ensured smooth patient flow
- Greeted and escorted patients to examination rooms, providing a warm and professional experience
- Recorded patient vitals, including blood pressure, pulse, respiration, and height/weight, reporting findings appropriately
- Assisted in preparing patients for procedures and provided verbal and written post-care instructions
- Supported physicians during examinations and treatments, ensuring necessary instruments and supplies were available
- Performed clerical duties such as scheduling, record management, and patient communication
- Maintained sterile conditions, cleaned and packaged reusable instruments, and adhered to infection control practices
Education
Certificate - CPR & First Aid Training
EMS Safety
Stockton, CA01.2013
Certificate - Certified Nursing Assistant
HealthCare CA College
Stockton, CA01.2009
Diploma - Medical Assistant Training
Andon College
Stockton, CA01.1998
Skills
- Leadership
- Team Management
- Business Acumen
- Financial Oversight
- Sales Strategy
- Communication
- Conflict Resolution
- Customer Service
- Data Analysis
- Process Improvement
- POS Systems
- Transaction Management
Certification
- Management & Customer Service Training, McDonald's
- Serve Safety & Management Training, Burger King
- Medication Technician Training, Atria Bayside Landing
Timeline
Front-End Manager
Food4Less
03.2024 - Current
Front-End Supervisor (PIC)
Safeway
07.2021 - 06.2024
Customer Service Manager
Walmart Supercenter
05.2014 - 01.2021
Home Health Aide
Provident Care
12.2013 - 04.2014
Personal Care Attendant (Per Diem)
All Valley Home Care, Inc | Mission Homecare, Inc
09.2013 - 01.2014
Retail Sales Merchandiser
Advantage Sales & Marketing
07.2013 - 03.2014
Medication Technician & Certified Nursing Assistant (CNA)
Atria Bayside Landing
04.2010 - 03.2012
Medical Assistant
Dr. Jhijibhoy Patel, M.D.
10.1998 - 04.1999
Certificate - CPR & First Aid Training
EMS Safety
Certificate - Certified Nursing Assistant
HealthCare CA College
Diploma - Medical Assistant Training
Andon College
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