Summary
Overview
Work History
Education
Timeline
Generic

ALICIA PALMER

Summary

Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.

Overview

15
15
years of professional experience

Work History

Mortgage Processor

Meraki Solutions
01.2023 - Current
  • Coordinated logistical planning for administrative support, staff selection, program design and facilitated meeting
  • Monitored program budgets and payments of staff fees, vendors and meeting expenses
  • Coordinated programs with the Director of Operations, Client Relations Center and Fulfillment Services Team to meet all specifications
  • Conducted interviews, evaluations, and meetings
  • Liaised to internal and external departments.

Mortgage Loan Processor III

Sourcepoint
10.2020 - 01.2023
  • Collected all stipulations through final approval
  • Prepared, validated, communicated, and delivered any and all Revised Loan Estimates and Interim disclosures
  • Prepared, validated, communicated, and delivered any and all Closing Disclosures
  • Ensured the performance of all duties are in accordance with the company's policies, procedures, and all U.S
  • State and federal laws and regulations where the company operates
  • Acted as the primary liaison between Sales, Title, Escrow, Funding, and Borrowers
  • Effectively communicated with all partners to ensure a smooth and efficient process
  • Accountable for all loan files once they are received from Sales
  • Reviewed documentation for accuracy demonstrating a high attention to detail
  • Evaluated credit, income, and title reports.

Title & Escrow Concierge

States Tile
01.2020 - 10.2020
  • Answered phone calls and emails
  • Routed questions, documents, and information to the correct party
  • Sent requested documents and provided status of the transaction
  • Escalated urgent requests and issues
  • Tracked errors and took ownership over their resolution
  • Developed a deep understanding of customer preferences and expectations
  • Collected and acted on feedback from customers
  • Worked closely with Customer Success Managers to develop a strong relationship with customers
  • Identified and communicated patterns in behavior.

Mortgage Processor

Bank of America
06.2015 - 01.2020
  • Comprehensive knowledge of underwriting and qualifying guidelines of all FNMA, FHLMC, VA, and FHA loans
  • Processed mortgage loans from underwriting approval to closing
  • Conducted daily review and follow-up with customers and vendors regarding outstanding items; gathered necessary documentation as needed
  • Responded to business partners' e-mails, questions, and phone calls
  • Proficient with paperless technology/imaged files
  • Provided excellent customer service by effectively communicating and cooperating with all internal and external customers
  • Coordinated pipeline management with Loan Consultant
  • Analyzed financial statements, bank records, government databases, and other sources to identify fraud
  • Ordered and reviewed payoffs, estoppels, lien, and title searches
  • Searched title plant records compiling the chain of title
  • Researched to create and maintain files, records, and reports
  • Audited calculations and legal documents for accuracy
  • Communicated recording information and prepared legal property documents such as endorsements and supplemental
  • Examined and interpreted tax and assessment reports, followed title practice regarding the issuance of title commitments, policies, endorsements, guarantees, and property price
  • Communicated professionally with all customers
  • Managed key dates, for example, lock expiration, contingency date, contract date, credit expiration, ECOA, MDIA, and other compliance-related dates
  • Performed data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan in accordance with company requirements
  • Maintained contact with customer to provide status updates
  • Reviewed HUD 1 Settlement statement for accuracy
  • Reviewed title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance prior to underwriter submission
  • Provided customer and closing agent necessary requirements for completion of loan closing
  • Coordinated scheduling of loan closings with customer and closing agent.

Call Quality Analyst Manager

BPA
12.2013 - 06.2015
  • Analyzed phone calls for trends that enable clients to grow and development their teams
  • Professionally communicated coaching tips and comments
  • Led team meetings, focus groups, and training sessions
  • Liaised to research departments.

Project Manager

Century Link
11.2008 - 12.2013
  • Ensured employee occupancy was in line with forecast
  • Took corrective action for routing strategy shortfalls
  • Processed periodic call flow and occupancy reports and continually analyzed data
  • Implemented service level mitigations and communicated real-time variances
  • Monitored employee schedule adherence
  • Planned and executed yearly PTO bidding process for all centers
  • Created schedules to ensure service level was met.

Education

BS/BA-Business Administration with Project Management Concentration -

DeVry University

Masters, Business Management Administration -

Columbia College

Timeline

Mortgage Processor

Meraki Solutions
01.2023 - Current

Mortgage Loan Processor III

Sourcepoint
10.2020 - 01.2023

Title & Escrow Concierge

States Tile
01.2020 - 10.2020

Mortgage Processor

Bank of America
06.2015 - 01.2020

Call Quality Analyst Manager

BPA
12.2013 - 06.2015

Project Manager

Century Link
11.2008 - 12.2013

BS/BA-Business Administration with Project Management Concentration -

DeVry University

Masters, Business Management Administration -

Columbia College

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ALICIA PALMER