ALICIA PALMER
FL
Summary
Systematic Project Manager with many years working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination. Dedicated to offering locally relevant oversight and management techniques.
Efficient Loan Processor known for productivity and ability to complete tasks swiftly. Specialize in accurate document analysis, regulatory compliance, and risk assessment which streamline loan processing procedures. Excel in communication, time management, and problem-solving to ensure smooth operations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Project Coordinator
Diebold Nixdorf
05.2023 - Current
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
Project Manager
Meraki Solutions
01.2021 - 05.2023
- Coordinated logistical planning for administrative support, staff selection, program design and facilitated meeting
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated programs with the Director of Operations, Client Relations Center and Fulfillment Services Team to meet all specifications
- Conducted interviews, evaluations, and meetings
- Liaised to internal and external departments.
Mortgage Loan Processor III
Sourcepoint
10.2020 - 01.2021
- Collected all stipulations through final approval
- Prepared, validated, communicated, and delivered any and all Revised Loan Estimates and Interim disclosures
- Prepared, validated, communicated, and delivered any and all Closing Disclosures
- Ensured the performance of all duties are in accordance with the company's policies, procedures, and all U.S
- State and federal laws and regulations where the company operates
- Acted as the primary liaison between Sales, Title, Escrow, Funding, and Borrowers
- Effectively communicated with all partners to ensure a smooth and efficient process
- Accountable for all loan files once they are received from Sales
- Reviewed documentation for accuracy demonstrating a high attention to detail
- Evaluated credit, income, and title reports.
Project Coordinator
States Tile
04.2017 - 10.2020
- Answered phone calls and emails
- Routed questions, documents, and information to the correct party
- Sent requested documents and provided status of the transaction
- Escalated urgent requests and issues
- Tracked errors and took ownership over their resolution
- Developed a deep understanding of customer preferences and expectations
- Collected and acted on feedback from customers
- Worked closely with Customer Success Managers to develop a strong relationship with customers
- Identified and communicated patterns in behavior.
Mortgage Processor
Bank of America
06.2015 - 04.2017
- Comprehensive knowledge of underwriting and qualifying guidelines of all FNMA, FHLMC, VA, and FHA loans
- Processed mortgage loans from underwriting approval to closing
- Conducted daily review and follow-up with customers and vendors regarding outstanding items; gathered necessary documentation as needed
- Proficient with paperless technology/imaged files
- Provided excellent customer service by effectively communicating and cooperating with all internal and external customers
- Coordinated pipeline management with Loan Consultant
- Analyzed financial statements, bank records, government databases, and other sources to identify fraud
- Ordered and reviewed payoffs, estoppels, lien, and title searches
- Searched title plant records compiling the chain of title
- Audited calculations and legal documents for accuracy
- Examined and interpreted tax and assessment reports, followed title practice regarding the issuance of title commitments, policies, endorsements, guarantees, and property price
- Managed key dates, for example, lock expiration, contingency date, contract date, credit expiration, ECOA, MDIA, and other compliance-related dates
- Reviewed HUD 1 Settlement statement for accuracy
- Reviewed title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance prior to underwriter submission
- Coordinated scheduling of loan closings with customer and closing agent.
Call Quality Analyst Manager
BPA
12.2013 - 06.2015
- Analyzed phone calls for trends that enable clients to grow and develop their teams
- Professionally communicated coaching tips and comments
- Led team meetings, focus groups, and training sessions
- Liaised to research departments.
Project Manager
Century Link
11.2008 - 12.2013
- Ensured employee occupancy was in line with forecast
- Took corrective action for routing strategy shortfalls
- Processed periodic call flow and occupancy reports and continually analyzed data
- Implemented service level mitigations and communicated real-time variances
- Monitored employee schedule adherence
- Planned and executed yearly PTO bidding process for all centers
- Created schedules to ensure service level was met.
Education
BS/BA-Business Administration with Project Management Concentration -
DeVry University
Orlando, FLMBA - Business Administration And Management
Columbia College
Skills
- Task Delegation
- Deadline Adherence
- Utilization Management
- Vendor Management
- Critical Thinking
- Problem-Solving
- Team Leadership
- Conflict Resolution
- Document Management
- Mortgage Loan Software
- Loan Servicing
- Teamwork and Collaboration
Timeline
Project Coordinator
Diebold Nixdorf
05.2023 - Current
Project Manager
Meraki Solutions
01.2021 - 05.2023
Mortgage Loan Processor III
Sourcepoint
10.2020 - 01.2021
Project Coordinator
States Tile
04.2017 - 10.2020
Mortgage Processor
Bank of America
06.2015 - 04.2017
Call Quality Analyst Manager
BPA
12.2013 - 06.2015
Project Manager
Century Link
11.2008 - 12.2013
BS/BA-Business Administration with Project Management Concentration -
DeVry University
MBA - Business Administration And Management
Columbia College
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