Alicia Parker
Washington,DC
Summary
My objective is to find a challenging and rewarding career that would encourage professional growth
and utilize my existing skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Howard University Hospital
01.2022 - Current
- Greet and check in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Schedule Cath and radiology procedures
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
- Ordered diagnostic tests and communicated results to patients
- Insurance Verification
- Some billing with ICD 9 and 10 codes
- Call center.
Data Entry Specialist
The Arc
01.2021 - 05.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Maintained files, records, and chronologies of entry activities.
- Conducted audits of existing data entry processes.
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
- Updated and maintained customer information, documents and records.
Medical Receptionist
Healthcare of Greater Washington
09.2018 - 01.2022
- Greet and check in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
- Ordered diagnostic tests and communicated results to patients
- Insurance Verification
- Some billing with ICD 9 and 10 codes.
Manager
ROBEKS JUICES AND SMOOTHIES
07.2018 - 02.2020
- Answer phones
- Take orders
- Run shifts
- Inventory
- Food and produce orders
- Key holder
- Train
- Deposits.
Assistant Manager
Jersey Mike's Subs
04.2015 - 08.2018
- Greet customers
- Answer phones
- Take orders
- Process payments
- Open/Close store down
- Run shifts
- Inventory
- Data entry
- Recruit / Train.
Office Clerk
Lincoln Property Company
07.2012 - 08.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Compiled and analyzed data to produce reports.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
Collections Agent
M3 Management
06.2011 - 01.2012
- Negotiated to collect balance in full.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor's degree - Accounting
Strayer University
Washington, DC11-2025
High school or equivalent - undefined
Ballou Shs
Washington, DC06.2011
Skills
- Document filing
- Appointment Scheduling
- Medical coding understanding
- Medical Billing
- Check-in coordination
- Eligibility Determination
- Appointment confirmation
- Bookkeeping Support
- Patient greeting
- Medical filing
- Insurance verifying
- Front desk supervision
- System updates
Certification
Food Handler Certification
Additional Information
My objective is to find a challenging and rewarding career that would encourage professional growth and utilize my existing skills.
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Patient Service Representative II
Howard University Hospital
01.2022 - Current
Data Entry Specialist
The Arc
01.2021 - 05.2022
Medical Receptionist
Healthcare of Greater Washington
09.2018 - 01.2022
Manager
ROBEKS JUICES AND SMOOTHIES
07.2018 - 02.2020
Assistant Manager
Jersey Mike's Subs
04.2015 - 08.2018
Office Clerk
Lincoln Property Company
07.2012 - 08.2015
Collections Agent
M3 Management
06.2011 - 01.2012
High school or equivalent - undefined
Ballou Shs
Food Handler Certification
Bachelor's degree - Accounting
Strayer University
Similar Profiles
Ebere IwuagwuEbere Iwuagwu
Clinical Rotation at Howard University HospitalClinical Rotation at Howard University Hospital
Olusola IPEAIYEDAOlusola IPEAIYEDA
Resident Dentist at Howard University HospitalResident Dentist at Howard University Hospital
Maria LindseyMaria Lindsey
Food Service Worker at Howard University HospitalFood Service Worker at Howard University Hospital