Alicia Parkins
Summary
Highly skilled and enthusiastic professional with almost 5 years of experience managing operations in veterinary hospitals. Successfully overseeing human resources, budgeting, supply management and patient services while developing and leading productive and efficient hospital staff.
Although my primary experience of employment is in the veterinary field, the positions I have held have taught me vital skills that are transferable to any industry. Over the recent years I have put a lot of work into developing my leadership and communication skills as well as mastering all administrative and operational aspects required by me at my current position. I am very resourceful, innovative and truly am passionate at whatever task I have at hand. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Practice Manager
Village Animal Clinic
05.2022 - Current
- Manage all hospital human resources including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
- Implemented and maintained Employee Safety and Disaster Plan procedures and manuals.
- Assure compliance with OSHA and Workers Compensation programs.
- Distribute all necessary communication materials with staff including policy changes, relevant information discussed at meetings and client feedback.
- Drive employee engagement and maintain positive hospital culture.
- Respond to client concerns in a timely and appropriate manner and resolve all medical client complaints.
- Assure premise, physical building and equipment are in safe, clean and optimal working condition including scheduled maintenance.
- Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses and animal control ordinances.
- Oversee inventory purchasing and management within budget guidelines.
- Oversee and manage hospital scheduling including labor reviews against budgeting.
- Schedule, organize and host monthly staff meetings.
- Monitor, implement and evaluate client communications.
- Maintain and strengthen relationships with vendors.
- Participate in yearly budgeting processes, monthly P&L reviews, discuss weekly financial reports.
- Proactively monitor financial progress of hospital, analyze results and adjust as necessary to achieve budgeted goals.
- Prepare weekly sales audits.
- Manage Bi-weekly payroll process.
- Oversee daily cash and check deposits and maintain local banking relationship.
Assistant Hospital Manager
Veterinary Emergency Group
07.2020 - 05.2022
- Responding to and resolving customer complaints utilizing level 3 customer service skills
- Maintaining a positive culture, setting realistic goals and help increase performance by motivating and influencing the team
- Resolving interpersonal issues according to HR guidelines and protocols.
- Organizing, hosting and documentation of monthly staff meetings
- Creating standard operating procedures for new hospital equipment, medications and procedures as needed
- Creation and distribution of weekly newsletter for all staff including updates from HQ, deadlines and actionable items for staff to complete
- Maintenance of all hospital equipment - troubleshooting with vendors: packaging, shipment, receiving items to and from repair
- Bi-weekly payroll for up to 50 employees using Paycom
- Management of monthly expenses from my personal company card
- Cubex + My Q Link management including ordering, restocking, cycle counting and documentation of controlled substances while maintaining DEA compliance
- Implemented changes to inventory ordering systems which decreased average monthly cost of goods
- Maintains all medical and non-medical inventory in the hospital : ordering, sourcing backorder alternatives + “One-off” items, blood products etc
- Accounts Receivable duties including but not limited to - daily cash drawer balancing, weekly check/ cash deposits, implementing collection processes for overdue accounts, applying discounts/refunds as needed
- Completion of multiple major operational projects including the hospital's annual manual inventory count
- Marketed hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
- Actively seek out customer feedback through in-person conversations, phone calls, and requests for surveys.
Patient Care Supervisor
Veterinary Specialty Hospital
03.2019 - 07.2020
- Swing/triage nurse, ICU/Critical Care nurse
- Duties for this positions include but are not limited to laboratory procedures, radiology, phlebotomy, IV catheter placement, induction, maintenance and management of emergency surgical cases, urinary catheter placement and management, CPR, and the management of oxygen dependent patients
- As supervisor I had the additional duties of scheduling approximately 40 employees for overnight/swing/on call shifts
- Assisting with and resolving employee/client complaints
- Supervising staff while on shift and delegating tasks as needed
- Hiring, recruitment and termination of staff
- Problem solving as needed to facilitate the hospital needs
- Always available for staff to help in any way needed
Veterinary Ophthalmic Technician
Animal Eye Specialty Clinic
10.2011 - 03.2019
- Performing laboratory tests and diagnostics
- Maintaining all aspects of the surgical suite including but not limited to all inventory and maintenance of surgical and monitoring equipment
- Coordinating the flow of surgery days with extensive knowledge of instrumentation and operating room procedures
- Managing all aspects of the surgical patient including pre-anesthetic care, drug calculations, IV catheter placement, monitoring anesthetized patients, and post-operative recovery
- Responsible for client education and communicating crucial patient information
- Employee, volunteer and student training
- Reception duties including managing controlled drugs.
Emergency Veterinary Technician/ICU Technician
WCVM Teaching Hospital
01.2010 - 01.2011
- Triaging patients in a high volume fast-paced emergency room fulfilling all nursing duties
- Caring for patients using critical thinking skills
- Teaching veterinary students, implementing protocols and procedures, and performance evaluations
- Working as a team to provide the best care possible to patients
- Charting, invoicing and inventory duties.
Critical Care Technician/ICU Technician
Canada West Veterinary Specialist
01.2009 - 01.2010
- Management of critical care patients unsupervised, reporting to Veterinarian as needed
- Critical thinking and working as a team to ensure the best treatment protocols are employed
- Obtaining and documenting medical histories and pertinent case information.
Veterinary Technician
BCSPCA
01.2009 - 01.2010
- Providing nursing skills to facilitate spay/neuter and vaccine program to shelter animals and community pets
- Public education and advocacy of shelter goals
- Rehabilitating abused animals
Education
Associate of Science - Veterinary Technology
NAIT
Fairview, AlbertaSkills
- Leadership
- Communication
- Emotional Intelligence
- Critical Thinking
- Organization
- Policy and Procedure Development
- Practice Management
- Resourceful
- Attention to detail
- Thoroughness
- Determined
- Relentless
- Reliable
- People Pleaser
- Ambitious
- Compassionate
- Professional
- Bi-lingual - French
Hobbies
- Horseback riding
- Paddle Boarding
- Golfing
- Volunteering
Timeline
Practice Manager
Village Animal Clinic
05.2022 - Current
Assistant Hospital Manager
Veterinary Emergency Group
07.2020 - 05.2022
Patient Care Supervisor
Veterinary Specialty Hospital
03.2019 - 07.2020
Veterinary Ophthalmic Technician
Animal Eye Specialty Clinic
10.2011 - 03.2019
Emergency Veterinary Technician/ICU Technician
WCVM Teaching Hospital
01.2010 - 01.2011
Critical Care Technician/ICU Technician
Canada West Veterinary Specialist
01.2009 - 01.2010
Veterinary Technician
BCSPCA
01.2009 - 01.2010
Associate of Science - Veterinary Technology
NAIT
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