Alicia Patino
Administrative Professional
Houston,TX
Summary
Organized administrative professional desiring an empowering position in a progressive work environment where I will match my work skills, make a positive contribution to the workplace, and enhance my passion to learn and continue in this profession.
Overview
8
8
years of professional experience
1
1
Language
Work History
Operations Lead
Traffix
04.2021 - 06.2024
- Built and maintained customer relationships while resolving any internal issues due to client business changes.
- Entered and updated orders into Traffix TMS systems.
- Oversaw a small team of operations representatives.
- Scheduled and monitored loading and unloading schedules, scheduling appointments as needed, and followed up with clients regarding any delays, appointment updates, or late arrivals.
- Created and maintained client-specific SOPs and trained backup Account Managers for coverage during PTO.
- Provided spot quotes for both over-the-road and drayage lanes to clients as requested.
- Monitored vessel and rail arrivals to ensure containers were pulled and delivered in time to avoid any possible detention time.
Operations Support Specialist
Whiteflash Ideal Diamonds and Fine Jewelry
4 2019 - 04.2021
- Provide general support for Customer Service, Shipping/Receiving, Accounting, Order Processing, and Production departments as needed.
- Track Purchase Orders by communicating with various vendors and carriers.
- Create and process customer order invoices in QuickBooks.
- Process, document, and apply credit card, wire and ACH payments to customer invoices.
- Process claim payments on behalf of customers with 3rd party jewelry insurance company.
- Communicate order details and status updates with Sales Consultants and customers.
- Coordinate with COO and various departments in the creation and maintenance of instructional and procedural documentation as per ISO 9000 standards.
- Complete various monthly, quarterly, and annual inventory processes and reporting.
- Assist in compiling all records and documentation for annual ISO 9000 audits.
- Complete and record monthly equipment calibrations.
- Communicate and resolve customer service issues with COO, and Production Manager.
Operations Accountant & Administrative Assistant
OTC Logistics LLC - Subsidiary Of OTC Global Holdings LP
04.2017 - 02.2019
- Support Accounting team by completing bank reconciliations of all OTC Global Holdings and subsidiary accounts as needed.
- Preform reconciliation of OTC Logistics customer and vendor accounts.
- Compile and sort vendor invoices, bills, and checks.
- Extract pending AR data from OTC Logistics' proprietary software, plug formatted data into macros enabled worksheet template, and import into Oracle to create invoices.
- Gather reports from Oracle to summarize AP/AR aging, any negotiable payments, and forecast AP/AR invoices not yet received or created on a weekly basis.
- Provide individual reports and compiled workbooks summarizing the various Logistics financials to OTCGH's CFO and OTC Logistics' directors.
- Process check payments, ACH payments, and request wire payments twice weekly as approved by CFO.
- Developed, managed, and delegated general tasks to backup personnel.
- Provided backup support as needed for OTC Logistics in load tracking and data entry for LTL and drayage cargo.
- Researched, entered and verified accessorial(s) charges by various methods of communication.
Assistant Market Center Administrator
Keller Williams Metropolitan
10.2016 - 04.2017
- Process agent commissions and other various accounts payable.
- Process and create various reports for company income, profit share, and agent productivity reporting for commission tracking and agent projected sales.
- Conduct monthly training classes in group settings and individual training sessions via appointments.
- Assist with planning, organizing, and setting up for various Market Center and agent retention events.
- Perform with monthly close out and reconciliation of all Market Center financials alongside head MCA and General Manager/Broker.
Education
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Houston Community College
01.2013 -
Skills
Timeline
Operations Lead
Traffix
04.2021 - 06.2024
Operations Accountant & Administrative Assistant
OTC Logistics LLC - Subsidiary Of OTC Global Holdings LP
04.2017 - 02.2019
Assistant Market Center Administrator
Keller Williams Metropolitan
10.2016 - 04.2017
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Houston Community College
01.2013 -
Operations Support Specialist
Whiteflash Ideal Diamonds and Fine Jewelry
4 2019 - 04.2021
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