Alicia Patterson
Montgomery,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Auto Care Center Service Technician
Walmart
05.2024 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
Customer Service Representative
Walmart
06.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Increased team productivity with effective communication and collaboration strategies.
Cashier
McDonald's
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Pizza Artist
Domino's Pizza
09.2021 - 03.2023
- Upheld strict food safety standards by consistently sanitizing work surfaces and properly storing ingredients.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours while maintaining product quality.
- Expanded menu offerings by experimenting with unique ingredient combinations and developing new recipes.
- Mentored new employees, demonstrating proper techniques and sharing best practices for pizza artistry.
- Mastered various dough-tossing techniques, enhancing the visual appeal of the pizza-making process for customers'' enjoyment.
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 09.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
Associate of Applied Science - Automotive Technology
H. Councill Trenholm State Community College
Montgomery, AL01.2025
High School Diploma -
Wetumpka High School
Wetumpka, AL05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
- Installation and Repair
- Troubleshooting ability
Timeline
Auto Care Center Service Technician
Walmart
05.2024 - Current
Customer Service Representative
Walmart
06.2023 - 05.2024
Cashier
McDonald's
03.2023 - 06.2023
Pizza Artist
Domino's Pizza
09.2021 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 09.2021
Associate of Applied Science - Automotive Technology
H. Councill Trenholm State Community College
High School Diploma -
Wetumpka High School