Alicia Payzont
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Sales Support/Returns Manager
Andwin Corporation
11.2019 - Current
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Vice President
Big O' Bags
01.2016 - 03.2020
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Increased company growth through collaboration with sales and marketing departments.
- Managed financial, operational and human resources to optimize business performance.
Team Lead
LoanMart
05.2012 - 01.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Directed and supervised a team of six engaged in federal law requirements and compliance development.
Customer Service
Sartain Tree Service
11.2004 - 02.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Business Management, Education And Technology - Business
Victor Valley College
Victorville, CA 06.2024
Skills
- Time Management
- Contact Management Systems
- Sales Process
- Constructive Feedback
- Customer Retention
- Client Needs Assessment
- Motivational Leadership
- Complaint Investigations
- Customer Service Standards
- Business Correspondence
- Customer Service Process Improvement
- Business Objective Analysis
- Customer Order Management
- Digital Sales
Timeline
Sales Support/Returns Manager
Andwin Corporation
11.2019 - Current
Vice President
Big O' Bags
01.2016 - 03.2020
Team Lead
LoanMart
05.2012 - 01.2016
Customer Service
Sartain Tree Service
11.2004 - 02.2012
Business Management, Education And Technology - Business
Victor Valley College
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