Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALICIA PEARLMAN

west bloomfield,MI

Summary

Technical Instructor with over 5 years of experience managing IT training programs, achieving certification rates above 90% and high performance evaluations. Conducted hands-on lab sessions and troubleshooting workshops, fostering real-world helpdesk and diagnostic skills for diverse technology platforms. Developed innovative curriculum strategies that increased student performance metrics by 25%, incorporating Windows and Linux operational knowledge. Facilitated technical support simulations to mirror IT support environments and build strong practical foundations in Active Directory and Office 365 management.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Technical Instructor

PerScholas
03.2022 - Current
  • Consistently had certification rates of 90% or higher
  • Led training sessions that enhanced troubleshooting skills and reduced error rates by 15% through hands-on lab exercises.
  • Delivered lectures to groups of 20, incorporating real-world helpdesk scenarios to improve Windows and Linux system management.
  • Implemented an assessment system with practical labs that increased evaluation precision by 25%, reflecting systematic IT troubleshooting processes.
  • Integrated helpdesk simulation modules, resulting in a 20% improvement in real-time problem resolution.
  • Mentoring junior instructors by providing guidance, feedback, and support to enhance their teaching effectiveness and professional development.

Adjunct Faculty CIS

Schoolcraft College
09.2009 - Current
  • Presented lectures on Computer Information Systems, incorporating ITIL frameworks to enhance course structure.
  • Facilitated classroom discussions that leveraged feedback from 100+ students, boosting participation by 25% and aligning technical topics with Active Directory fundamentals.
  • Evaluated exams and assignments with detailed feedback, improving technical competency assessments by 20%.

Technical Instructor

NPower
11.2019 - 03.2022
  • Directed technical training for young adults that enhanced helpdesk readiness and achieved certification rates over 80%.
  • Presented lectures to cohorts of 20+ students, integrating troubleshooting techniques to simplify complex technical content.
  • Analyzed student performance via labs and exams, driving a 20% improvement in assessment accuracy through targeted IT solution feedback.

Live Classroom Support Specialist

2U
07.2015 - 06.2016
  • Provided live technical support that reduced support calls by 25% and streamlined end-user troubleshooting.
  • Documented classroom activities to refine IT support protocols, achieving 15% faster follow-up resolution.
  • Troubleshot technical issues and collaborated with the support team, enhancing overall VoIP and network reliability.

Adjunct Faculty

Baker College
09.1997 - 06.2014
  • Delivered lectures on Computer Information Systems to classes averaging 25 students, integrating core IT networking concepts.

Online Adjunct Faculty CIS

Baker College Online
09.1999 - 07.2009

Technology Specialist

NewVectors
08.2006 - 03.2007

Technology Director

Akiva Hebrew Day School
08.2002 - 06.2003

Education

Master of Science - Education, Learning Design and Technology

Purdue University

Business, Finance

The College of Insurance

Bachelor - Business

Michigan State University

Skills

  • IT Support & Troubleshooting: Helpdesk Management, Troubleshooting, Windows OS, Mac OS, Linux Systems
  • System Administration: Active Directory, Office 365, ITIL Methodologies, VMware, VDI Support
  • Networking & Communication: Networking Principles, VoIP Support, Technical Documentation, Remote Support Tools

Certification

  • CompTIA Subject Matter Expert (SME) - CompTIA
  • CompTIA A+ - CompTIA
  • CompTIA Network + - CompTIA
  • CompTIA Security+ - CompTIA
  • CompTIA IT Fundamentals - CompTIA
  • Microsft MCP
  • Google Certified Educator Level 1 & 2 - Google
  • Google IT Support - Google

Timeline

Technical Instructor

PerScholas
03.2022 - Current

Technical Instructor

NPower
11.2019 - 03.2022

Live Classroom Support Specialist

2U
07.2015 - 06.2016

Adjunct Faculty CIS

Schoolcraft College
09.2009 - Current

Technology Specialist

NewVectors
08.2006 - 03.2007

Technology Director

Akiva Hebrew Day School
08.2002 - 06.2003

Online Adjunct Faculty CIS

Baker College Online
09.1999 - 07.2009

Adjunct Faculty

Baker College
09.1997 - 06.2014

Business, Finance

The College of Insurance

Bachelor - Business

Michigan State University

Master of Science - Education, Learning Design and Technology

Purdue University

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ALICIA PEARLMAN