Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Penn-PIRES

Miramar,FL

Summary

Proven Project Quality Control Manager with a track record of enhancing project outcomes at McKenzie's Cleaning Inc through rigorous quality control techniques and effective problem-solving. Excelled in fostering client relationships and improving stakeholder confidence by implementing comprehensive quality plans and training teams in best practices. Demonstrated strong work ethic and critical thinking, achieving significant improvements in project quality and efficiency.

Overview

8
8
years of professional experience

Work History

Project Quality Control Manager

McKenzie's Cleaning Inc
01.2021 - Current
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Fostered strong relationships with clients through clear communication channels and timely resolution of any concerns or issues raised during projects'' lifecycle.
  • Increased stakeholder confidence through regular reporting on key performance indicators related to project quality management.
  • Developed and executed comprehensive quality control plans tailored to each individual project''s needs.
  • Improved project quality by implementing rigorous control processes and monitoring performance.
  • Provided ongoing training for team members on best practices in quality management, leading to enhanced skills and knowledge.
  • Mitigated potential risks by proactively identifying areas of concern and developing targeted improvement strategies.
  • Streamlined communication within the team, resulting in increased efficiency and improved overall project outcomes.
  • Evaluated vendor performance for alignment with company goals, driving improvements where necessary for better results.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Implemented new quality assurance and customer service standards.
  • Inspected products and worker progress throughout production.

Housekeeping Manager

Courtyard by Marriott
12.2016 - 01.2021
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed team productivity and workflow to exceed quality standards.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Coordinated household cleaning service operations and managed client relations.

Education

High School Diploma -

C.R Walker High School
05.1996

Skills

  • Quality Training
  • Quality control techniques
  • Preventive Actions
  • Corrective Actions
  • Strong Work Ethic
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Critical Thinking

Timeline

Project Quality Control Manager

McKenzie's Cleaning Inc
01.2021 - Current

Housekeeping Manager

Courtyard by Marriott
12.2016 - 01.2021

High School Diploma -

C.R Walker High School

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Alicia Penn-PIRES