Overview
Work History
Education
Timeline
Generic
Alicia Percival

Alicia Percival

Phoenix,AZ

Overview

17
17
years of professional experience

Work History

Sports Nutrition/Weight Loss Coach

Owner/Macromaniacs Meal Prep & Protein Treats
02.2021 - Current
  • Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
  • Followed up with clients to answer questions and close sales.
  • Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
  • Created and organized client charts, managed filing system, and submitted reports.
  • Documented client needs, desires, and problems to build rapport and identify areas needing support.
  • Sold weight loss program and supplements tailored to client weight loss needs.
  • Counseled and coached clients during visits to offer solutions and support.
  • Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
  • Integrated nutrition and exercise into lifestyle guidance for patients recovering from serious health conditions such as [Type] and [Type].
  • Gathered exercise data to develop individualized strength and conditioning programs for patients recovering from cancer.
  • Secured strained muscle groups with kinesiology tape and muscle mapping for patient comfort.
  • Attended national physiologist conferences to learn new, pertinent findings to improve patient care.

Insurance Specialist

Mayo Clinic Scottsdale
07.2006 - 02.2021
  • Researched and resolved routine and complex issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Utilized [Software] to document and track customer account details.
  • Communicated effectively with members of operations, finance and clinical departments.
  • Coordinated with contracting department to resolve payer issues.
  • Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
  • Maintained high standards of customer service by building relationships with clients.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.

Education

Sports Nutrition/Sport -

ASFA
Remote

Nutrition Certification - Weight Loss Management

ISSA
Remote
05.2020

Associate of Applied Science - Medical Finance

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ
05.1992

Timeline

Sports Nutrition/Weight Loss Coach

Owner/Macromaniacs Meal Prep & Protein Treats
02.2021 - Current

Insurance Specialist

Mayo Clinic Scottsdale
07.2006 - 02.2021

Sports Nutrition/Sport -

ASFA

Nutrition Certification - Weight Loss Management

ISSA

Associate of Applied Science - Medical Finance

Maricopa Community Colleges - Scottsdale Community College

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Alicia Percival