Alicia Perez
Pompton Lakes,NJ
Summary
Energetically propelled office efficiency at Marea Shipping, mastering document management and fostering strong client relationships. Leveraged attention to detail and problem-solving skills to streamline operations, achieving significant improvements in customer service success rates. A fast learner and collaborative team member, I consistently enhanced workplace productivity and communication. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
2
2
years of professional experience
Work History
Desk Assistant
Marea Shipping
795 Market Street, Paterson, NJ
01.2024 - 09.2024
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
- Improved office efficiency by organizing and streamlining filing systems.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
- Handled travel arrangements for executives including booking flights, hotels accommodations coordinating transportation needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies by monitoring usage patterns and submitting timely orders for replenishments.
- Assisted new employees in their onboarding process providing orientation materials guiding them through company procedures systems.
- Maintained updated contact lists across various platforms ensuring ease access essential information during crucial moments.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Waitress Trainee
Tony’s Pizza
264 Wanaque Ave, Pompton Lakes, NJ 07442
12.2023 - 08.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Secretary
Rivera Tax and Accounting
795 Marketstreet Paterson New Jersey
09.2022 - 09.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor Of Business Administration - International Business Management
Montclair State University
Montclair, NJDiploma -
Pompton Lakes High School
Pompton Lakes, NJ06.2024
Skills
Document Management
Proofreading
Strong Organization
Reception duties
Meeting Coordination
Fast Learner
Team Collaboration
Verbal and written communication
Administrative tasks
Relationship Building
Schedule Coordination
Document Control
Event Planning
Office Administration
Professional and mature
Strong Problem Solver
Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Desk Assistant
Marea Shipping
01.2024 - 09.2024
Waitress Trainee
Tony’s Pizza
12.2023 - 08.2024
Secretary
Rivera Tax and Accounting
09.2022 - 09.2023
Bachelor Of Business Administration - International Business Management
Montclair State University
Diploma -
Pompton Lakes High School