Alicia Perez
Pompton Lakes,NJ
Summary
Energetically propelled office efficiency at Marea Shipping, mastering document management and fostering strong client relationships. Leveraged attention to detail and problem-solving skills to streamline operations, achieving significant improvements in customer service success rates. A fast learner and collaborative team member, I consistently enhanced workplace productivity and communication. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
2
2
years of professional experience
Work History
Desk Assistant
Marea Shipping
01.2024 - 09.2024
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
- Improved office efficiency by organizing and streamlining filing systems.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
- Handled travel arrangements for executives including booking flights, hotels accommodations coordinating transportation needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies by monitoring usage patterns and submitting timely orders for replenishments.
- Assisted new employees in their onboarding process providing orientation materials guiding them through company procedures systems.
- Maintained updated contact lists across various platforms ensuring ease access essential information during crucial moments.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Waitress Trainee
Tony’s Pizza
12.2023 - 08.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Secretary
Rivera Tax and Accounting
09.2022 - 09.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor Of Business Administration - International Business Management
Montclair State University
Montclair, NJDiploma -
Pompton Lakes High School
Pompton Lakes, NJ06.2024
Skills
Document Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Desk Assistant
Marea Shipping
01.2024 - 09.2024
Waitress Trainee
Tony’s Pizza
12.2023 - 08.2024
Secretary
Rivera Tax and Accounting
09.2022 - 09.2023
Bachelor Of Business Administration - International Business Management
Montclair State University
Diploma -
Pompton Lakes High School