Alicia Perez
Sunnyvale,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Hospitality Attendant
Next Generation
Redwood City, CA
08.2023 - Current
- Hand washed dishes if necessary.
- Cleansed kitchen fixtures like sinks using appropriate cleaners.
- Organized closets and cabinets according to client specifications.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
- Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
Sales Representative
Amway
Sunnyvale, CA
06.2018 - 08.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
Accommodation Service Professional
Four Season Hotel
Palo Alto, CA
03.2008 - 04.2018
- Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
- Restocked shelves when necessary to keep supplies replenished for customers' convenience.
- Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Facilities Maintenance Supervisor
Lucile Packard Children's Hospital
Palo Alto, CA
10.2003 - 09.2006
- Supervised and trained janitorial staff on proper cleaning techniques and safety protocols.
- Monitored inventory of supplies and equipment, ordering new items as needed.
- Implemented quality control procedures to ensure high standards of cleanliness were maintained.
- Provided guidance to janitorial staff on use of chemicals, tools, equipment and other materials used in day-to-day operations.
- Checked inventory for required supplies and made lists for needed cleaning products.
Skills
- Basic accounting
- Menu knowledge
- Guest relations expertise
- Reservation Management
- Strong Work Ethic
- Inventory Control
- Staff Management
- Data Analytics
- Process Improvement
- Processes and procedures
- Goal-Oriented
- Inventory Oversight
References
References available upon request.
Timeline
Hospitality Attendant
Next Generation
08.2023 - Current
Sales Representative
Amway
06.2018 - 08.2023
Accommodation Service Professional
Four Season Hotel
03.2008 - 04.2018
Facilities Maintenance Supervisor
Lucile Packard Children's Hospital
10.2003 - 09.2006