Alicia Perez
Henderson,NC
Summary
Recent graduate with foundational knowledge in medical records and hands-on experience gained through academic projects. Strong teamwork, problem-solving, and time-management skills demonstrated. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Amazon Flex Driver
Amazon
08.2023 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Customer Service Representative
Jones Printing Services
07.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Dr. Leibowitz Dentistry
11.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Front Desk, Parts, & Packaging Departments
Dynamic Tow Truck Manufacturer
05.2020 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Hairstylist & Makeup Artist
Haircuttery
05.2019 - 09.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Education
Bachelor's in Healthcare Administration - Health Care Administration
University of Phoenix
Tempe, AZ05-2027
Certification - Medical Billing And Coding
University of Phoenix
Tempe, AZ05-2025
Certification, License - Cosmotology
Rudy & Kelly Academy: Paul Mitchell Partner School
Virginia Beach, VA01-2019
Associate of Applied Science - Social Sciences
Tidewater Community College
Virginia Beach, Va07-2013
High School Diploma -
Salem High School
Virginia Beach, VA06-2010
Skills
- Medical record review
- Medical terminology expertise
- HIPAA compliance
- Medical coding ethics
- Payment posting
- Patient confidentiality
- Continuing education
- Insurance verification
- Organizational growth
- Anatomy and physiology
- Attention to detail
- Word processing software
- Certified medical coder (CMC)
- Patient information verification
- Workflow management
- Records management
- Performance improvement
- Data entry and management
- Microsoft Excel
- Customer service
- Information sourcing
- Appointment scheduling
Timeline
Amazon Flex Driver
Amazon
08.2023 - Current
Customer Service Representative
Jones Printing Services
07.2021 - 09.2022
Receptionist
Dr. Leibowitz Dentistry
11.2020 - 07.2021
Front Desk, Parts, & Packaging Departments
Dynamic Tow Truck Manufacturer
05.2020 - 10.2020
Hairstylist & Makeup Artist
Haircuttery
05.2019 - 09.2019
Bachelor's in Healthcare Administration - Health Care Administration
University of Phoenix
Certification - Medical Billing And Coding
University of Phoenix
Certification, License - Cosmotology
Rudy & Kelly Academy: Paul Mitchell Partner School
Associate of Applied Science - Social Sciences
Tidewater Community College
High School Diploma -
Salem High School
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