Alicia Phillips
Keizer,OR
Summary
Accomplished Store Manager at Goodwill, adept in strategic planning and business development, significantly exceeding sales targets through effective team leadership and customer service excellence. Skilled in relationship building and complex problem-solving, ensuring operational efficiency and profitability. Demonstrates a strong track record in staff management and sales team training, driving superior performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Route Sales Driver
Paperboy Snacks
03.2020 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Delivered exceptional service by quickly addressing customer concerns and providing personalized support when needed.
- Maximized route efficiency by analyzing data trends and making necessary adjustments to better serve customers.
- Developed new business opportunities within assigned territory through prospecting efforts and targeted marketing strategies.
SR. Store Manager
Goodwill
06.2015 - 03.2020
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
Store Manager
Chicos
08.2013 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
Education
High School Diploma -
Middletown North
Middletown, NJ06.1993
Skills
- Strong customer service
- Customer Service
- Safe Driving Practices
- Reliability and punctuality
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Strategic Planning
- Business development and planning
Timeline
Route Sales Driver
Paperboy Snacks
03.2020 - Current
SR. Store Manager
Goodwill
06.2015 - 03.2020
Store Manager
Chicos
08.2013 - 06.2015
High School Diploma -
Middletown North
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