Alicia Phillips
Molalla,OR
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Providence Occupational Medicine
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Use Clinitek to check urine for possible sugars or infections.
- Use Accucheck to check blood for sugars or to find out blood sugar levels.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures and use centrifuge.
Customer Service Representative
NW Sundance Services
07.2023 - 11.2023
- Google calendar/scheduling
- Place outgoing calls
- Talking to technicians
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Speaking to Home warranty companies
- Speaking with upset homeowners and clearing up any confusion
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Assistant/Receptionist
Emurgent care
11.2022 - 07.2023
- Able to work in fast paced office settings
- Verifying insurance information
- Scanning documents into patients charts
- Following up on patient lab results or imaging results
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- As medical assistant running tests, and rooming patients
- Setting up for procedures
- Cleaning instruments and packaging them for sterilization in autoclave
- Using autoclave
- Using charting system
- Calling prescriptions for providers
- Informing patient of provider instructions
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Caregiver
DSP Connections
04.2020 - 07.2022
- 4 year old nephews caretaker
- Assisted client with activities of daily living, promoting independence and quality of life.
- Built strong relationship with client to deliver emotional support and companionship.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- He has behavioral issues and had a hard time recognizing his emotions
- I helped him start to recognize them and how he could respond differently then he does
- Teaching him how he could contribute to his house so he could have a sense of accomplishment and confidence in himself (he was always wanting to help
- He loved vacuuming and that became his chore with one of those really skinny and small vacuum that was easy for him to use)
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier/Self-Checkout Attendant
Fred Meyer
04.2015 - 07.2020
- Customer service as a cashier and interacting with customers
- Self checkout attendant of 6 machines and helping multiple customers at once
- Trouble shooting problems when a machine would go down
- Helping customers find items in the store or calling the department to see if it's in the back or coming in on a truck
Cashier/Customer Service Desk
Hi-School Pharmacy
03.2012 - 05.2015
- Work customer service desk
- Answering phones, customer questions, processing returns, and running one hour photo
- Helping upset or angry customers
- Stocking shelves and keeping track of inventory
Cashier/Customer Service Desk
Walmart
04.2003 - 09.2008
- Ring up customer purchases
- Working at customer service desk
- Processing customer returns, processing money transfers, helping upset and angry customers, answering multi line phone
- Finding merchandise at other stores by utilizing the POS system and calling other stores
- Stocking shelves and helping customers find merchandise in the store by calling department or bringing customers to the item
Education
Pioneer Pacific College
Wilsonville, OR05.2009
Skills
- HIPAA Regulations Adherence
- Appointment Coordination
- Specimen Collection
- Knowledgeable in Medical Terminology
- Electronic Medical Records Management
- Patient-Centered Care
- Compassionate Patient Care
- Medical Record Documentation
- Trustworthy Team Participant
- Venipuncture Proficiency
- Basic Life Support
- Vaccine Administration
Assessments
Attention to detail, Proficient, 10/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Medical Assistant
Providence Occupational Medicine
06.2024 - Current
Customer Service Representative
NW Sundance Services
07.2023 - 11.2023
Medical Assistant/Receptionist
Emurgent care
11.2022 - 07.2023
Caregiver
DSP Connections
04.2020 - 07.2022
Cashier/Self-Checkout Attendant
Fred Meyer
04.2015 - 07.2020
Cashier/Customer Service Desk
Hi-School Pharmacy
03.2012 - 05.2015
Cashier/Customer Service Desk
Walmart
04.2003 - 09.2008
Pioneer Pacific College
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