Alicia Phipps
Newark,OH
Summary
Successful account specialist with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.
Overview
8
8
years of professional experience
Work History
Account Specialist
Discover
04.2021 - Current
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Increased overall productivity by developing streamlined procedures for routine tasks like invoicing or data entry.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Set up new customer accounts and updated existing profiles with latest information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Patient Care Technician
Licking Memorial Hospital
03.2016 - 04.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Education
High School Diploma -
Sheridan High School
Thornville, OH05.2011
Skills
- Advertising Strategies
- Terms Negotiation
- Customer Engagement
- Due Diligence
Accomplishments
- When working with Discover I received an award for excellence. I was one of the first account specialist to receive this award in my department.
- I also created and handled challenges around working on improving AHT (average handle time) for the team. By creating and being in charge of these challenges it brought down the AHT and allowed Discover to make more of profit.
Timeline
Account Specialist
Discover
04.2021 - Current
Patient Care Technician
Licking Memorial Hospital
03.2016 - 04.2021
High School Diploma -
Sheridan High School