Alicia Pineda
Los Angeles,CA
Summary
A skilled professional who is experienced, with a desire to learn and help. I am an excellent team player. I have competent writing skills. I am reliable, outgoing and a hard worker willing to learn.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Medical Assistant
Centro Médico Clinic
03.2024 - Current
- Assists with insurance verification, expediting the check-in process and ensuring accurate billing.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Collaborated with clinical staff to provide seamless care coordination for patients.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Collected deductibles and copays to post money to patient accounts.
- Established rapport with patients through exceptional interpersonal skills.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Submitted insurance claims and updated patients' insurance information.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Increased patient retention through proactive follow-up calls and appointment reminders.
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Experience with EMR System
Front and Back Office Medical Assistant
Adventist Health Glendale
12.2019 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Called and faxed pharmacies to submit prescriptions and refills.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Ordered prescription refills on behalf of existing
Customer Service Representative
Tender Loving Care Health Care
08.2016 - 01.2020
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed the morning shift and made sure everything was running smooth for the day.
- Was on call 24hrs a day for any emergency
Tutor
Abode Communities
02.2015 - 05.2015
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Assisted students in developing study skills and strategies.
- Met with parents to discuss student progress and address concerns.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Developed methods to motivate and engage students in learning.
Receptionist
Glen- Park East Retirement Home
07.2010 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Cashier Manager
Donut Factory
01.2009 - 06.2011
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Completed inventory counts and ordered merchandise.
Education
Associate of Arts - Social Work
East Los Angeles College
Monterey Park, CA06.2023
Skills
- Charting Expertise
- Simple Dressings
- Vitals Collection and Documentation
- Knowledge of EKG Rhythm Interpretation
- Hospice Care
- Instructing
- Monitoring
- Microsoft Excel
- Medications Familiarity
- Vital Sign Monitoring
- Customer Service
Certification
Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Front Office Medical Assistant
Centro Médico Clinic
03.2024 - Current
Front and Back Office Medical Assistant
Adventist Health Glendale
12.2019 - 04.2020
Customer Service Representative
Tender Loving Care Health Care
08.2016 - 01.2020
Tutor
Abode Communities
02.2015 - 05.2015
Receptionist
Glen- Park East Retirement Home
07.2010 - 09.2014
Cashier Manager
Donut Factory
01.2009 - 06.2011
Medical Assistant
Associate of Arts - Social Work
East Los Angeles College
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