Alicia Pochatko
Colorado Springs,Colorado
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Specialist
DB Schenker
Colorado Springs, CO
05.2020 - Current
- Start-to-finish implementation of multiple projects based on company initiatives and identified areas of opportunity.
- Creating SOP's, roadmaps, establishing goals, developing timelines, and outlining expected results for each project.
- Leading any necessary training courses as a pre-requisite for projects to ensure the team is properly equipped with knowledge and skills for the completion of tasks.
- Presenting project status updates to all stakeholders, including senior leadership, while identifying any areas of change needed to complete objectives.
- Consulting with subject matter experts to aid in the development of projects and effectively lead initiatives up to completion.
- Utilizing various resources available within the company to become thoroughly knowledgeable on the varying components of each project in order to effectively lead each objective.
- Managed multiple projects simultaneously while maintaining high levels of accuracy and attention to detail.
- Creating Standard Operating Procedures for various systems, applications and processes with supplemental training sessions.
Team Lead
Usa Truck Inc
Van Buren, AR
12.2019 - 05.2020
- Managing a group of team members in various roles.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or high-level inquiries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Creating measurable goals, and monitoring progress towards them.
- Identified opportunities for process improvements to help drive results and enhance efficiency.
- Held regular one-on-one coaching sessions with team members to encourage personal and professional development.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Escalation point of contact for high-level customers in which timely responses with solutions were given.
Account Manager
Usa Truck Inc
Van Buren, AR
02.2011 - 12.2019
- Managed multiple accounts simultaneously, as the main point of contact, for all customer inquiries and solution needs.
- Created strategies to increase revenue and exceed performance results.
- Developed and maintained relationships with key accounts, while using excellent verbal and written skills to engage in conversations, and provide a satisfactory customer experience.
- Resolved customer complaints promptly by de-escalating and providing alternative solutions based on customer needs and service capabilities.
- Attended multiple customer conferences as a representative of the company.
- Ensured compliance with industry regulations through regular training and personal accountability.
- Gained a thorough understanding of the industry and the company's service offerings through years of experience.
Education
High School Diploma -
Van Buren Senior High School
Van Buren05-2010
Skills
- Project Management
- Technical Writing
- Documentation and Reporting Management
- Creating Standard Operating Procedures
- Team Training
- Goal Setting and Performance Monitoring
- Customer Relationship Management
- Team Leadership and Collaboration
- Agile Methodologies
- Technical Presentations
- Detail and Accuracy Oriented
- Adaptability and Flexibility
- Relationship Building
- Creative and Efficient Problem-Solving
- Analytical Skills and Thinking
- Multitasking and Prioritization
- Excellent Written and Verbal Communication
- Continuous Improvement Focused
- Efficient in Microsoft Programs
Accomplishments
- Anheuser-Busch, Carrier of The Year Recipient 2012
- Advanced Evaluator Ratings on Yearly Reviews since 2018
- Recruitment for participation in specialized groups for outstanding employees to help drive cultural and performance improvements.
- Recruitment for participation in marketing advertisements for the company.
- Recruitment for participation in Human Resources new development of hiring standards.
Certification
- Six Sigma White Belt Course Completion in 2018
- Security Awareness Certification 2023
- Sustainability Awareness Certification 2023
- Basic Global Compliance Certification 2023
Languages
English
Professional
References
References available upon request.
Timeline
Project Specialist
DB Schenker
05.2020 - Current
Team Lead
Usa Truck Inc
12.2019 - 05.2020
Account Manager
Usa Truck Inc
02.2011 - 12.2019
High School Diploma -
Van Buren Senior High School