Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alicia Ponce

Pasadena,CA

Summary

Dynamic Intake Care Coordination Specialist at Principles Inc. with strong interpersonal skills and a proven ability to enhance operational efficiency. Expert in documentation management and conflict resolution, I successfully collaborated with state agencies to streamline patient care processes, ensuring compliance and fostering a supportive environment for clients.

Overview

5
5
years of professional experience

Work History

Intake Care Coordination Specialist

Principles Inc.
03.2025 - Current
  • Greet visitors and new intakes in a professional and welcoming manner.
  • Maintain and manage the Impact switchboard, answering and routing calls to appropriate staff members.
  • Perform opening and closing protocols for the reception area daily.
  • Check in all visitors and manage visitors log. Print RBH rosters, Intake grids and other related documents to ensure up to date information is available.
  • Maintain and update intake forms regularly, including creating care coordination notes in PCNX for PCP, Pharmacy, and Naloxone Distrubution. Conduct Medi-Cal searches to verify and enter Primary Care Provider (PCP) information into the light house system. Enter additional patient information into Light House and print necessary PCP and Pharmacy Authorizations.
  • Create Release of information (ROI) documents as needed. Collaborate with State Parole Officers, Probation Officers, and Federal Pretrial Agents to coordinate patient care and document interactions in PCNX.
  • Handle all outgoing and returned mail, including USPS, Fedex, Amazon and UPS, ensuring timely delivery.
  • Maintain inventory of office supplies, submit purchase request, and coordinate orders with Accounts Payable Clerk.
  • Assist Intake Specialist and expedite the intake process whenever possible.
  • Offer support to other departments to ensure overall operational efficiency

Principles Inc. Internship

Principles Inc.
09.2024 - 03.2025
  • Conducted property and body searches upon intake and re-entry to ensure a safe, substance-free environment in accordance with program protocols.
  • Supervised clients during self-administration of prescribed medication, ensuring compliance and accurate documentation per clinical guidelines.
  • Facilitated and co-led recovery-based group sessions, encouraging peer support and engagement in treatment objectives.
  • Transported clients safely to and from 12-step meetings, medical appointments, and off-site program activities while maintaining professional boundaries.
  • Monitored client behavior during in-house and off-site meetings, documenting attendance and notable observations for clinical review.
  • Maintained organized filing systems and completed routine administrative duties including chart updates, incident reports, and log entries.
  • Supported staff with crisis intervention and de-escalation strategies in alignment with trauma-informed care practices.

Cashier

California Fish Grill
06.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Host

El Torito Grill
06.2020 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Sherry High School
Torrance, CA
06-2011

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Inventory management
  • Strong interpersonal skills
  • Ability to resolve conflicts effectively
  • Supportive and cooperative team player

Accomplishments

Currently enrolled in CCAPP. With completion of module ADS 105 and ADS 106.

Timeline

Intake Care Coordination Specialist

Principles Inc.
03.2025 - Current

Principles Inc. Internship

Principles Inc.
09.2024 - 03.2025

Cashier

California Fish Grill
06.2022 - 10.2022

Host

El Torito Grill
06.2020 - 10.2022

High School Diploma -

Sherry High School

Similar Profiles

CREATE PROFILE
Alicia Ponce