Alicia Porcelli
Sandown,NH
Summary
Devoted professional with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
9
9
years of professional experience
Work History
Dog Daycare Attendant
Free Dog
Plaistow, NH
06.2021 - 03.2025
- Developed long-term relationships with clients, and bonded with animals through regular contact.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Scheduled grooming and veterinary appointments for animals.
- Assessed animals for injury and illness.
- Delivered excellent service to pet owners to drive repeat business.
- Administered medications according to veterinarian's instructions when required.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Provided basic training and reinforcement of commands to enhance dog behavior.
- Resolved behavioral issues among dogs through appropriate interventions.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Managed inventory of supplies, including food, toys, and cleaning products.
- Conducted initial assessments of temperament for new dogs to ensure compatibility with group play.
- Administered meals and medications according to owner instructions and schedule.
- Taught animals sit, stay and other basic commands.
Daycare Lead
Cloud K9
Merrimack, NH
12.2019 - 06.2021
- Fed and cared for up to 50 pets per week during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Maintained clean and orderly play yards, kennels and cages.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Washed, groomed and trimmed each animal to enhance coat health.
- Bathed, dried and groomed over 10 animals each day.
- Walked over 5 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Implemented enrichment activities to stimulate mental engagement.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Administered medications to animals.
- Provided basic training and reinforcement of commands to enhance dog behavior.
- Created a detailed schedule for each staff member outlining their duties for the day.
- Communicated effectively with dog owners about their pet's day and any notable incidents.
- Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
- Ensured safety of all dogs in daycare by closely monitoring interactions between them and intervening when necessary.
- Responded promptly to client inquiries via phone or email regarding services offered at the daycare.
- Tracked inventory levels of supplies used at the daycare center and placed orders when needed.
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
- Scheduled appointments for boarding dogs according to availability and requested dates.
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Assisted in the training of new staff to ensure quality care and service.
- Taught animals sit, stay and other basic commands.
daycare lead
Pawquets play and stay
Londonderry, NH
09.2018 - 02.2020
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Maintained clean and orderly play yards, kennels and cages.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Cashier
Aeropostale
Manchester, NH
05.2018 - 10.2018
- Processed returned items in accordance with store policy.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Lifeguard
derry parks
Derry, NH
05.2016 - 09.2017
- Patrolled lakefront areas to identify anyone in need of assistance and provide immediate care.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Kept watch over swimmers to respond quickly to distress situations.
- Completed routine safety training and instructed all patrons to follow safety rules.
- Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Education
High School Diploma -
Pinkerton Academy
Derry, NH02.2018
Behavioral Sciences
Manchester Community College
Manchester, NHVet Tech - Veterinary Science
Purdue University
West Lafayette, INSkills
- Communications
- Problem resolution
- Inventory management
- Customer service
- Team building
- Team management
- Supervision
- Organization
- Invoice generation
- Website design
Additional Information
Taken many high school classes in animal behavior, vet tech, and grooming.
Years of customer service and office experience
Tech savvy
Timeline
Dog Daycare Attendant
Free Dog
06.2021 - 03.2025
Daycare Lead
Cloud K9
12.2019 - 06.2021
daycare lead
Pawquets play and stay
09.2018 - 02.2020
Cashier
Aeropostale
05.2018 - 10.2018
Lifeguard
derry parks
05.2016 - 09.2017
High School Diploma -
Pinkerton Academy
Behavioral Sciences
Manchester Community College
Vet Tech - Veterinary Science
Purdue University