Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
AdministrativeAssistant
Alicia Porter

Alicia Porter

Akron,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Customer service representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Knowledgeable and dedicated customer service professional with extensive experience in the [Type] industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [Job Title] position. Ready to help the team achieve company goals. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

35
35
years of professional experience

Work History

Coordination Assistant

Several in Machining & Warehouse
Akron, Oh

Inbound Sales

Spectrum
10.2023 - Current
  • Handled inbound sales inquiries and outbound telemarketing calls.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Scheduled sales visits in assigned territories.
  • Used information gained from engaging with guests to convert guests and drive sales.

Accounts Assistant

Airborne Electronics
Akron, Oh
02.2021 - 09.2023
  • Entered figures using 10-key calculator to compute data quickly.
  • Communicated regularly with customers regarding account questions and issues.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Organized data into multiple spreadsheets to streamline data.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Input financial data and produced reports using [Software].

Education

Associate of Applied Science - Accounting, General Business,

Stark State College
Canton, OH
08-1988

Skills

  • Clerical support
  • Recordkeeping
  • Research
  • Troubleshooting
  • Collaboration
  • Problem resolution
  • Communication
  • Self-Directed
  • Verbal communication
  • MS office
  • Relationship building

Languages

English
Full Professional

Interests

  • Avid Reader
  • Cooking
  • Gardening
  • Learning new cooking techniques and expanding my culinary skills
  • Hiking
  • Yoga
  • Kayaking

Timeline

Inbound Sales

Spectrum
10.2023 - Current

Accounts Assistant

Airborne Electronics
02.2021 - 09.2023

Coordination Assistant

Several in Machining & Warehouse

Associate of Applied Science - Accounting, General Business,

Stark State College
Alicia Porter