ALICIA POWELL-THOMPSON
Fort Lauderdale,Florida
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
12
12
years of professional experience
Work History
Part Time Cashier
Walmart
Fort Lauderdale, FL
12.2023 - Current
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Human Resources Assistant/Billing Clerk
Credit Sage/Credit Glory
Remote, Remote
11.2021 - 04.2024
- Inspected files to verify employee documentation and accuracy
- Greeted visitors, answered phones and managed appointment and interview scheduling
- Conducted new hire orientations to familiarize employees with company policies and procedures
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Researched and resolved discrepancies in payment processing.
Rental Agent
Budget Rent- A -Car
Montego Bay, saint james
10.2012 - 09.2018
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Built trusting relationship with customers to better understand needs.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Provided detailed explanation of rental policies and procedures to customers.
- Calculated total cost for rental including taxes, fees, and other charges.
- Processed payments using cash or credit cards in accordance with company policies.
- Completed paperwork associated with each transaction accurately and efficiently.
Education
Some College (No Degree) - Business
Montego Bay Community College
Montego Bay, JamaicaHigh School Diploma -
Mount Alvernia High School
Montego Bay, JamaicaSkills
- Call Management
- Product Knowledge
- Account updating
- Active Listening
- Adaptability
- Multitasking
- Payment Collection
- Billing support
- Invoice Processing
- Account collections
- Data Entry
- Customer Service
- Payment Transactions
- Payment Processing
- Deadline-oriented
- Communication Management
- Administrative Skills
Timeline
Part Time Cashier
Walmart
12.2023 - Current
Human Resources Assistant/Billing Clerk
Credit Sage/Credit Glory
11.2021 - 04.2024
Rental Agent
Budget Rent- A -Car
10.2012 - 09.2018
Some College (No Degree) - Business
Montego Bay Community College
High School Diploma -
Mount Alvernia High School