Alicia Price
Raleigh,NC
Summary
Talent Acquisition and Operations professional with expertise in employee engagement programs, local event planning, staff training, and policy development. Skilled at leading onboarding, developing internal communications, and fostering a positive team culture. Strong analytical abilities in gathering and interpreting feedback to improve processes and support organizational goals.
Overview
14
14
years of professional experience
Work History
Travel Support Specialist
FROSCH, a Chase Company
08.2022 - 07.2025
- Processed payments on behalf of travel agents, invoiced service fees, and managed vendor communications to ensure accurate, timely transactions, and seamless client service.
- Conducted detailed research on vendors and destinations; created customized client itineraries in AXUS, and built comprehensive client profiles to support high-quality travel planning.
- Supported multiple travel agents nationwide by assigning new leads, creating reservation cards, and maintaining accurate trip documentation to streamline operations and enhance client experience.
Co-Owner/Operator
Chefs For Seniors
Raleigh, NC
08.2022 - 06.2025
- Designed and facilitated onboarding and training sessions for new chefs, clarifying company policies and operational procedures.
- Developed and maintained policies to ensure consistent service delivery and regulatory compliance.
- Scheduled chefs with clients, optimizing calendars for timely service while nurturing employee-client relationships.
- Created detailed client profiles to document allergies, dietary needs, and service preferences for personalized experiences.
- Managed operational logistics for reloadable business cards, tracking usage to promote financial transparency.
- Communicated with clients via email to confirm service orders and coordinate grocery procurement effectively.
- Addressed scheduling concerns to support employee relations and foster a collaborative team environment.
- Identified process improvements to boost operational efficiency and enhance overall client satisfaction.
Mortgage Underwriter III
JP Morgan Chase
11.2020 - 08.2022
- Evaluated complex mortgage applications for compliance with federal, investor, and company guidelines.
- Analyzed borrower financial documents and credit reports to assess risk, and ensure accurate decision-making.
- Managed high-volume loan pipelines while meeting service-level agreements, and maintaining quality standards.
- Partnered with processors and internal teams to resolve underwriting deficiencies, and ensure complete, compliant files.
Mortgage Underwriter III
Wells Fargo
Raleigh, NC
03.2020 - 11.2020
- Evaluated complex mortgage applications for compliance with federal, investor, and company guidelines.
- Analyzed borrower financial documents and credit reports to assess risk, and ensure accurate decision-making.
- Managed high-volume loan pipelines while meeting service-level agreements, and maintaining quality standards.
- Partnered with processors and internal teams to resolve underwriting deficiencies, and ensure complete, compliant files.
Loss Mitigation Underwriter III
Wells Fargo
Raleigh, NC
09.2011 - 03.2020
- Evaluated borrower financials for loss mitigation solutions, including modifications, and repayment plans.
- Conducted thorough reviews of income, credit, appraisal, assets, title, and hardship documentation to assess repayment ability.
- Managed high-volume pipelines while maintaining accuracy, compliance, and customer-focused decisions.
- - Provided guidance to peers, and maintained detailed LOS documentation for audits and investor reviews.
Education
Bachelor of Science - Accounting
East Carolina University
Greenville, NCMaster of Science - Human Resource Leadership
Sullivan University
Louisville, KYSkills
- Employee engagement and event planning
- Staff training and onboarding
- HR compliance and policy development
- Data analysis and reporting
- Internal communication and collaboration
- Client scheduling and vendor management
- Software proficiency: QuickBooks, Gusto, Jobber, HubSpot, Microsoft Office Suite, Google Workspace, Teams, Slack, Zoom
- Payment processing and customer relationship management
Affiliations
Wells Fargo Cornerstone Committee
Chair
- Organized events such as Career Week, Wellness Week, and Team Member Appreciation Week, coordinating schedules, budgets, materials, and communications.
- Developed internal communications including promotional emails, flyers, and announcements to drive participation and awareness.
- Partnered with HR leadership and cross-functional teams to align local engagement efforts with company goals and values.
- Collected and analyzed employee feedback to evaluate program effectiveness and identify opportunities for improvement.
Timeline
Travel Support Specialist
FROSCH, a Chase Company
08.2022 - 07.2025
Co-Owner/Operator
Chefs For Seniors
08.2022 - 06.2025
Mortgage Underwriter III
JP Morgan Chase
11.2020 - 08.2022
Mortgage Underwriter III
Wells Fargo
03.2020 - 11.2020
Loss Mitigation Underwriter III
Wells Fargo
09.2011 - 03.2020
Bachelor of Science - Accounting
East Carolina University
Master of Science - Human Resource Leadership
Sullivan University
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