Alicia Puga
United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Banquet Administrative Assistant
The Biltmore Hotel
12.2022 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Student Assistant
Advisment And Career Services
01.2022 - 06.2022
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed clerical tasks such as filing, copying and distributing mail.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Service Champion
Taco Bell
11.2021 - 02.2022
- Greeted customers, answered questions and took orders.
- Input food and drink orders into system, documented special requests and processed payments.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Established and maintained positive work environment to support high team morale.
- Communicated with store leadership on employee performance and development needs.
Team Member
Burger King
03.2021 - 09.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Sought out ways to go above and beyond job requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL05.2026
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2021
Skills
- Data Entry
- Computer Skills
- Office Administration
- Scheduling
- Time Management and Prioritization
- Handling Complaints
- Employee Training and Supervision
- Customer Relations
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Critical Thinking
- Strong Work Ethic and Dependable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Banquet Administrative Assistant
The Biltmore Hotel
12.2022 - 05.2024
Student Assistant
Advisment And Career Services
01.2022 - 06.2022
Service Champion
Taco Bell
11.2021 - 02.2022
Team Member
Burger King
03.2021 - 09.2021
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Miami Springs Senior High School
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