Alicia Quartz
Saint Louis Park,MN
Summary
Results-driven supply chain and operations professional with experience spanning sourcing, customer fulfillment, supply chain analytics, and people management. Proven ability to resolve complex order, supplier, and inventory challenges while driving cost savings and process improvements. Strong communicator with a collaborative, systems-thinking approach across manufacturing, food production, and retail environments.
Overview
14
14
years of professional experience
Work History
Sourcing Specialist I
The Toro Company
Bloomington, MN
08.2025 - Current
- Act as primary escalation point for complex order, pricing, and invoice issues, partnering directly with suppliers and manufacturing plants
- Manage end-to-end order-to-invoice resolution including blocked invoices, pricing discrepancies, tariff charges, and SAP/Ariba system issues
- Lead supplier communication to resolve shipment delays, partial deliveries, and past-due orders impacting customer service levels
- Analyze and report on-time delivery (OTD) and supplier performance metrics, driving root-cause analysis and corrective actions
- Ensure compliance with Toro pricing, tariff invoicing, and documentation standards
- Identify recurring issues and support cross-functional process improvements to reduce rework
- Translate complex supply chain issues into clear, actionable guidance for internal teams and suppliers
Customer Fulfillment Specialist
Dessert Holdings
Saint Paul, MN
04.2025 - Current
- Manage full order fulfillment process to ensure timely, accurate processing and delivery
- Serve as primary customer contact, resolving service issues and maintaining strong relationships
- Collaborate with sales, supply chain, and operations to address order and service challenges
- Apply strong problem-solving and communication skills to support customer satisfaction
Supply Chain Intern
Land O’Lakes
Arden Hills, MN
05.2024 - 08.2025
- Conducted analysis to identify drivers of excess product age for short shelf-life items
- Collaborated cross-functionally to identify root causes and implement improvement initiatives
- Opened communication with promotion-driven customers to improve forecast accuracy
- Reduced product age by 23% at highest-impact distribution center
- Eliminated 450K+ lbs/year of aged product, generating up to $300K/year in savings
Business Manager
US Cryotherapy
Roseville, MN
08.2019 - 11.2020
- Managed daily operations, customer acquisition, staff development, and safety compliance
- Drove operational efficiencies and customer engagement initiatives
- Increased memberships by 30% within six months through proactive outreach
Department Manager
Dillard’s
Missoula, MT
05.2014 - 06.2019
- Led customer service, inventory management, team development, and sales strategy execution
- Surpassed sales goals through promotion planning and registry growth initiatives
- Achieved 28% year-over-year sales growth in 2018
Line Worker / Quality Control
Daily’s Premium Meats
Missoula, MT
02.2012 - 05.2014
- Ensured product quality and safety through HACCP-compliant inspections
- Investigated quality issues and implemented corrective actions
- Operated production equipment and processed products to specification
Education
Bachelor of Science - Sustainable Resource Management
University of Minnesota
Minneapolis, MN05-2024
Master of Science - Supply Chain Operations Management
University of Minnesota
Minneapolis08-2025
Skills
- Systems Thinking
- Team Leadership and Development
- Customer Service
- Order-to-Invoice Resolution
- SAP & Ariba
- Issue Escalation & Problem Solving
- Cross-Functional Collaboration
- Communication (Written & Verbal)
- Process Improvement
- Stakeholder Management
- Supplier Performance Management
- On-Time Delivery and Service Metrics Analysis
Timeline
Sourcing Specialist I
The Toro Company
08.2025 - Current
Customer Fulfillment Specialist
Dessert Holdings
04.2025 - Current
Supply Chain Intern
Land O’Lakes
05.2024 - 08.2025
Business Manager
US Cryotherapy
08.2019 - 11.2020
Department Manager
Dillard’s
05.2014 - 06.2019
Line Worker / Quality Control
Daily’s Premium Meats
02.2012 - 05.2014
Bachelor of Science - Sustainable Resource Management
University of Minnesota
Master of Science - Supply Chain Operations Management
University of Minnesota